Job Type - Permenant
Salary - Negotionable Depending on Experience
Days of work - Between Monday and Sunday
We're looking for an inspiring, guest-focused Reception Manager to champion outstanding service and elevate the complete journey for both Holiday Home Owners and Guests, from their first hello to their final farewell.
If you're passionate about creating memorable experiences, driving improvements, and leading high-performing teams, this role offers an exciting opportunity to make a big impact.
As an Reception Manager, you'll own the full end-to-end experience, ensuring every guest and owner feels valued, supported and welcomed. You'll lead, coach and develop your team to deliver consistently brilliant service, while using insight and feedback to drive continuous improvement.
You'll build strong relationships, oversee events and engagement activities, and work closely with wider park teams to deliver a seamless, joined-up customer experience at every touchpoint.
What you will be doing...
- Lead action plans that reduce escalations and enhance satisfaction scores.
- Recruit, inspire, train and develop a high-performing customer-focused team.
- Create a positive, supportive culture where colleagues feel confident and motivated.
- Lead by example, consistently demonstrating our values and service standards.
- Take full accountability for managing and resolving owner and guest complaints in line with company policies.
- Support the delivery of customer-focused events and initiatives to strengthen engagement.
- Work collaboratively with all park teams and central support functions to maintain consistency across the entire journey.
About you...
- Proven experience managing and developing a customer-focused team.
- Strong relationship-building skills with internal and external stakeholders.
- Good commercial awareness and understanding of how service excellence drives revenue.
- Excellent written and digital communication skills for guest-facing communication.
- Flexibility to work varied hours including weekends, evenings and bank holidays.
- A proactive, solution-focused approach with a passion for delivering outstanding experiences.
Work Location: In person
