Customer Service Executive
Location: Eastbourne
Salary: £27,000–£28,000 (depending on experience) (£31,000-£33,000 OTE)
Job Type: Full-Time, Permanent
Looking for a Customer Service Career Where You Can Make a Difference?
At 1 Answer Insurance, we're looking for friendly, motivated people who genuinely enjoy helping customers. If you're passionate about delivering excellent service, solving problems and building lasting relationships, we'd love to hear from you.
Whether you already have experience within insurance or have worked in customer service, retail, hospitality or another customer-focused environment, we'll provide the training and support you need to build a successful career with us.
If you enjoy speaking to people, take pride in providing outstanding customer service and want to work for a company that values its people, this could be the perfect opportunity.
Why Join 1 Answer Insurance?
- Full training and ongoing professional development
- Clear career progression opportunities
- Supportive, friendly and experienced team
- Modern office environment
- Pension scheme and employee benefits
- Monthly employee recognition
- Staff insurance discounts
- Work for an established and respected insurance broker
- Positive team culture where your contribution is recognised
What You'll Be Doing
As a Customer Service Executive, you'll be supporting existing customers throughout their insurance journey, ensuring every interaction is professional, helpful and delivers a positive experience.
You'll be responsible for:
- Handling inbound customer enquiries via telephone and email
- Processing policy amendments, and general servicing requests
- Providing accurate information about customers' insurance policies
- Resolving customer queries efficiently and professionally
- Building strong relationships through excellent customer service
- Identifying opportunities to improve the customer experience
- Maintaining accurate customer records and documentation
- Ensuring all work is completed in line with FCA regulations and company procedures
- Working closely with colleagues to deliver the highest levels of customer satisfaction
What We're Looking For
We're interested in attitude just as much as experience.
You'll be:
- Friendly, approachable and professional
- A confident communicator with excellent telephone manner
- Passionate about delivering outstanding customer service
- Organised with excellent attention to detail
- Calm under pressure and able to resolve problems effectively
- Positive, adaptable and eager to learn
- Comfortable working independently and as part of a team
- Computer literate with the ability to learn new systems quickly
Experience
We're keen to hear from candidates with experience in:
- Insurance
- Customer Service
- Call Centre
- Banking or Financial Services
- Telecommunications
- Automotive
- Customer Support
- Customer Retention
- Administration
- Any other customer-facing environment
Insurance experience is an advantage but not essential. If you have excellent customer service skills and a willingness to learn, we'll provide full product and industry training.
What Success Looks Like
Our best Customer Service Executives are:
- Passionate about helping people
- Excellent communicators who build trust with customers
- Calm, empathetic and solution-focused
- Committed to delivering outstanding customer experiences
- Organised and reliable
- Always looking for ways to improve and develop
- Proud to represent the 1 Answer Insurance brand
About 1 Answer Insurance
At 1 Answer Insurance, we're passionate about providing outstanding service while helping customers find the right insurance at the right price.
We're proud of our supportive culture, where teamwork is valued, development is encouraged and great work is recognised. We invest in our people because we know they're the reason our business continues to grow.
If you're looking for more than just another customer service job and want to build a long-term career with a company that genuinely values its employees, we'd love to hear from you.
Apply today and take the next step in your customer service career.
Job Types: Permanent, Full-time
Pay: £28,000.00-£33,000.00 per year
Benefits:
- Company pension
- On-site parking
- Referral programme
Work Location: In person
