We are looking for an experienced and proactive Senior Business Support Officer to join our Family Help and Family Help Safeguarding teams in Chester. This key role will lead the delivery of high-quality business support, performance reporting, financial administration, and workforce processes, ensuring services operate efficiently and effectively to support positive outcomes for children and families.
Organisation
Cheshire West and Chester Council
Job Category
Administration
Salary Min
£31,537 per annum
Salary Max
£34,434 per annum
Employment Type
Permanent
Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.
We are seeking a highly organised, motivated and proactive Senior Business Support Officer to join our Family Help and Family Help Safeguarding teams within the Chester Locality. This is an exciting opportunity to play a pivotal role in supporting the delivery of high-quality services by providing leadership, specialist business support expertise and effective operational coordination to frontline teams and managers.
As a Senior Business Support Officer, you will lead and support a team of Business Support Officers, ensuring the delivery of efficient, effective and customer-focused administrative services. You will be instrumental in driving improvements, maintaining performance standards, supporting financial processes and providing the management information needed to inform decision-making and service development.
Working within a fast-paced and rewarding environment, you will build strong relationships with managers, practitioners and partner agencies, ensuring that business support functions contribute positively to outcomes for children, young people and their families. You will have responsibility for overseeing financial and administrative systems, monitoring performance information, supporting workforce processes and helping to develop innovative ways of working that ensure services remain responsive and efficient.
We are looking for someone who:
- Has significant experience of working within a busy administrative or business support environment.
- Has experience of supervising, motivating and supporting staff to achieve high standards.
- Possesses excellent organisational, communication and problem-solving skills.
- Can confidently analyse data and produce meaningful management information and reports.
- Has strong ICT skills, including Microsoft Office applications, particularly Excel, Word and Outlook.
- Is able to work collaboratively with managers, colleagues and partner organisations.
- Demonstrates initiative, flexibility and a commitment to continuous improvement.
- Understands the importance of confidentiality, data protection and effective information management.
- Has a passion for delivering excellent customer service and supporting positive outcomes for children and families.
In return, we offer the opportunity to join a supportive and dedicated team within Children's Services, where your contribution will make a tangible difference. You will benefit from:
- A varied and rewarding role.
- Opportunities for learning and professional development.
- Flexible and hybrid working arrangements.
- A collaborative working environment.
- The opportunity to contribute to the ongoing development and improvement of services across Chester and Cheshire West and Chester.
If you are an enthusiastic and experienced business support professional who thrives in a fast-paced environment and enjoys leading others while delivering high-quality services, we would love to hear from you.
Join Cheshire West and Chester Council and help us deliver the effective business support that enables our Children's Services teams to achieve the best possible outcomes for children, young people and families across Chester.
For an informal discussion about this role please contact Christine Buckley on 01244 972219
[email protected]
To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk
No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.
Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £13.45 per hour for all contracted hours.
For any technical enquiries please email [email protected] and quote job reference number in all correspondence.
