Part time position from £18 700 per year depending on experience.
As an independent practice we believe in forming deep meaningful bonds with the clients and patients that present to our clinic. We have structures and systems in place create an efficient workflow which enables us to provide a friendly, personal, and professional service to the clients. They also allow us to maximise the potential of our team members and create a place where everyone feels valued.
Receptionists are the first face clients see, or the first voice they hear, and are thus highly valued members of the New Hope Vets team.
We want our clients to feel that they are listened to and that they are respected. Therefore, the qualities that we seek in our front of house team include (but are not limited to):
Kindness
Friendliness and approachability
Patience
Effective communication skills
Computer literacy
A methodical and organised approach
The person must buy into our culture at New Hope Vets.
Hours of work:
We know that there is more to life than work, therefore we believe in having open conversations about your needs and come to a solution that allows everyone to have a life outside of work.
A part time position is based on at least 28.3 hours a week between 8:30am and 6:30pm, Monday, Friday and Tuesday or Thursday (hours condensed over 3 days plus 1 in 3 Saturday mornings 8:30am – 12:30pm). Other working hours and patterns may be considered.
The Role
Our reception team work very closely together, with clear and concise communication. They coordinate between our clinical staff and our clients.
The type of duties that our receptionists may be required to do, but not limited to:
- Answering phone calls promptly
- Booking routine and emergency appointments
- “Triaging” cases over the phone
- Taking messages for clinical staff members and communicating them to the team
- Organising diaries
- Customer care
- Cleaning and maintaining hygiene
- Preparing and dispensing medication or the clients
- Updating client records
- Maintaining client confidentiality as per GDPR
- Take clear notes/ history for patients presenting to the clinic
- Stock rotation and ordering
- Insurance claims
- Health and safety checks
- Shift creation
- Preparing documents for clients
Benefits:
Company contributions to pension
Employee discount
No Out of Hours (OOH)
Bank holidays off
6 weeks Holiday per annum including Bank holidays and paid Birthday off (Pro-rata for part-time)
Reliably commute/relocate to: Wallasey, Wirral , UK
Qualifications - No formal qualifications required as candidate will receive full training, but preference will be given to candidates with qualifications and at least one years' experience in a similar role.
Applicants must be eligible to work in the UK and have access to own transport.
Pay: From £12.71 per hour
Benefits:
- Company pension
- Employee discount
- On-site parking
Ability to commute/relocate:
- Wallasey CH45 5BG: reliably commute or plan to relocate before starting work (required)
Experience:
- Veterinary Receptionist: 1 year (preferred)
- Customer Service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
