Job Summary
We are seeking a professional and customer-focused Service/Retail Advisor to join our automotive service team. The successful candidate will act as the primary point of contact for customers, ensuring their vehicle maintenance needs are met with exceptional service. This role involves advising customers on necessary repairs, upselling additional services, and maintaining a high standard of customer satisfaction. The ideal candidate will possess strong communication skills, mechanical knowledge, and a keen eye for detail to deliver an outstanding service experience.
Responsibilities
- Greet customers warmly and establish rapport to understand their vehicle concerns and service needs
- Recommend appropriate maintenance or repair services based on manufacturer guidelines and customer requests
- Upsell additional services or products to maximise customer satisfaction and workshop profitability
- Prepare detailed work orders, ensuring accuracy in descriptions of required repairs and services
- Liaise with technicians to communicate customer concerns and ensure timely completion of work
- Handle transactions accurately and process payments efficiently
- Provide clear explanations of repair procedures, costs, and timelines to customers
- Follow up with customers post-service to ensure satisfaction and address any concerns promptly
- Maintain organised records of customer interactions, services performed, and sales activities
Experience
- Previous experience in a customer service role within the automotive industry.
- Mechanical knowledge or familiarity with vehicle systems is advantageous for understanding repair requirements and upselling opportunities
- Proven ability to upsell products or services in a retail or service environment
- Strong communication skills with the ability to explain technical information clearly to customers
- Experience handling cash transactions accurately and confidently
This role offers an engaging environment where your interpersonal skills and technical understanding can thrive. We value proactive individuals committed to delivering excellent service while supporting team goals.
Job Type: Full-time
Pay: £27,500.00-£35,000.00 per year
Benefits:
- Company pension
- Employee discount
- Store discount
Experience:
- service advisor: 5 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
