PURPOSE OF THE ROLE
Deliver exceptional customer service throughout the business while assisting the management team in driving overall success.
This role involves maintaining high standards, ensuring legal compliance, and upholding service quality and brand integrity.
RESPONSIBILITY
LEGAL, BUSINESS AND FINANCIAL ACUMEN
- Understands and adheres to all legislation and Company policies.
- Understands the Company mission, pillars and values and ensures all activity aligned.
SERVICE, STANDARDS AND EXECUTION
- Ensure the highest levels of cleanliness and guest service are delivered in your business.
- Ensure all food and drink products are served to both company and brand specifications.
- Ensure Duty Manager is notified of any issues immediately, e.g. lateness, discrepancies or incidents.
- Carry out any reasonable request by the General Manager / Duty Manager(s).
- Maintain high personal standards and wear correct uniform.
- Assist management and wider team to ensure shifts are covered to provide the best customer experience is delivered.
SAFE AND LEGAL COMPLIANCE
- Adhere to all aspects of Fire, Health & Safety, Food Hygiene, Licencing law, Trading Standards,
- COSHH and any other company policies.
- Complete own compliance training.
- Report all accidents/incidents/maintenance issues to a member of the management team.
- To have full knowledge of allergens
REQUIRIED ATTRIBUTES
TIME MANAGEMENT
Highly organised with the ability to plan and execute in accordance with deadlines. Attend meetings and events as required.
GUEST
Has a strong focus on guest experience.
Demonstrates integrity and establishes the processes with the highest standards when dealing with stakeholders.
CONFLICT RESOLUTION
Manages conflict effectively when required using problem solving in ambiguous circumstances.
SELF-DEVELOPMENT
Always strives for continuous improvement both personally and professionally.
RELATIONSHIP MANAGEMENT
Work as part of a team to develop various duties.
COMMUNICATION
Confident with written and verbal communication with others.
PERSONAL COMPETENCE
- Energetic.
- Ability to multi-task.
- Calm under pressure.
- Organised Team Player.
- Adaptable.
- Good Communicator.
- Comfortable adhering to Standards & Compliance.
Pay: £12.71 per hour
Benefits:
- Discounted or free food
- Employee discount
Application question(s):
- Do you have experience in Bartending?
- Do you have experience in Food Running / Hosting?
Language:
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
