An exciting opportunity has arisen to manage the Income Collection Team, providing management support across a range of key operational activities. You will be supporting the Income Manager in leading the Income Collection Team and ensuring that processes are delivered effectively and efficiently.
Key responsibilities include:
-
To monitor performance and efficiency of Income Collection processes
-
Monitoring service delivery standards and identifying opportunities for improvement
-
Management of the day-to-day operations of the Income Collection Team, student debtor accounts, sponsor and commercial debtor accounts and working with the wider university to ensure efficient, effective service delivery
-
Ensuring compliance with established processes to support a positive student experience
-
Oversight of banking solutions for income
You'll have experience working within an Income or Finance Team for a large complex organisation, including responsibility for credit control and debt management processes with experience of personal and commercial debt management, payment processes with a strong focus on customer service.
For more details, please take a look at the role profile. We'll still consider applications even if you don't meet every single one of the requirements, so don't be put off if you don't match them perfectly. To ensure the diverse needs of our team are met we actively encourage secondments and offer flexible part-time working patterns - we're focused on finding the right person for the role.
Proposed interview date: Initial telephone interview to be held on 8th September 2026, followed by an in-person interview week commencing 14th September 2026
