Who are we?
AAC is a progressive claims management group that works on behalf of different clients within the insurance industry. We, along with our partners, take pride in delivering a professional and compassionate service and believe going that extra mile makes a difference not only to our customers but also to our valued team members.
We are now looking for individuals who share these values to join our Motor Insurance Claims Team. If you are looking for a new challenge and have the skills we seek, then we can’t wait to hear from you.
What will my duties be?
- Pro-actively manage fire, theft, and damage claims for the entire claim journey on behalf of Motor Underwriters who insure a diverse portfolio of risks across the UK.
- Provide comprehensive advice on all claims, advising policyholders of the best course of action to achieve settlement.
- Manage claim cost, achieving economical settlement while ensuring the customer’s experience is excellent throughout the lifecycle of their claim.
- Liaise between Insurers, policyholders, leaseholders, engineers, brokers, and solicitors providing updates where required.
- Provide an excellent level of customer service and empathy to our customers.
- Negotiate and adjust on third-party claims. This may include the negotiation of credit hire and OIC PI claims.
- Obtain relevant documentation / media for the assessment of the claim.
- Ensure compliance with all regulatory requirements such as Treating Customers Fairly.
- Support the company’s values and policies and work to the highest professional standards.
What skills should I have?
- Working knowledge of motor claims handling including Credit Hire, Salvage, Indemnity, and Third-Party risk.
- A good working knowledge of Underwriters terms and conditions, against which to validate a claim and determine actions required to achieve early and cost-effective settlement.
- Excellent customer service skills to deliver a professional and compassionate service.
- A confident attitude and the ability to deliver information clearly and accurately both verbally and in writing.
- The ability to work independently to manage and complete your allocated workflow.
- Adaptability to change and the willingness to pro-actively look for ways to improve what we do.
- A positive outlook, able to both self-motivate and promote collaborative working within your team.
- Excellent levels of numeracy and literacy.
What do you offer?
Salary: Negotiable
In house training
Company Pension
Referral bonus scheme
Location?
This role is office based.
What hours will I work?
The role is permanent, full time, working 37.5 hours per week.
Normal working hours are 9am to 5pm Monday to Friday
Flexibility to work overtime is a plus.
Job Types: Full-time, Permanent
Pay: £27,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- On-site parking
Ability to commute/relocate:
- Basildon SS15 6TH: reliably commute or plan to relocate before starting work (required)
Experience:
- Claims Handling: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
