About Us
Founded in Dubai only 4 short years ago, and we're already growing internationally.
Humantra is a global wellness brand on a mission to help people achieve optimal hydration and unlock their best daily performance.
We believe hydration is the most overlooked foundation of health, energy, and mental clarity. Our electrolyte solutions are designed to support modern lifestyles — whether that's training, travelling, working, or simply getting through a busy day.
The Opportunity
As we scale internationally, building a fast, reliable, and cost-efficient supply chain is critical to our success. Reporting into the Head of Customer Operations, the Supply & Logistics Manager owns Humantra’s warehouse and logistics function end-to-end working closely with Procurement, Stock Planning, and Demand Planning to manage our 3PL and carrier partners and drive performance across cost, service, and quality.
From the moment stock lands at our 3PL partners’ warehouses, it’s yours: goods-in, putaway, inventory accuracy, picking, dispatch, and returns. We don’t run our own warehouses yet, so you’ll live and die by the strength of your partner relationships holding our global 3PLs and carriers to a standard that keeps pace with the business.
This is not your typical logistics role. Early on it’s deliberately hands-on and you’ll be deep in the day-to-day, from order placement and paperwork to managing warehouse and carrier partners, building the operational foundations that don’t yet exist. As the function grows, you’ll design the scalable processes, systems, and team to support rapid growth and expansion into new markets, evolving the role from hands-on to strategic over time.
Truly, no two days will be the same. If you want to build a supply chain from the ground up and grow right alongside it, this is the role for you.
What you'll own
3PL & Carrier Relationship Management
Own relationships with fulfilment 3PLs and carriers across all markets, managing performance end-to-end
Negotiate rates, SLAs, and commercial terms that drive cost efficiency and service quality
Run regular business reviews, holding partners accountable to KPIs and pushing continuous improvement
Identify and onboard new 3PL and carrier partners to support market entry or de-risk service
Warehouse & Fulfilment Performance
Own goods-in and putaway across all outsourced warehouses, ensuring capacity to receive inbound shipments coordinated by Stock Planning
Own stock accuracy, picking accuracy, and stock-build accuracy, partnering with 3PLs to close gaps
Monitor and improve OTIF performance across both D2C and B2B channels
Partner with Customer Service to resolve delivery and fulfilment complaints, closing the loop with 3PL partners
Own dispatch performance - orders leaving the warehouse on time and in full
Scalable Processes & New Market Enablement
Own order placement and fulfilment paperwork in the short term, evolving it into a scalable, largely self-running process as the function grows
Design and build long-term warehouse and logistics processes that support rapid growth
Create playbooks and SOPs that make standing up fulfilment in new markets straightforward
Lead 3PL and carrier onboarding for new market launches, from selection through go-live
Build the team and processes needed as order volume and market count grow
Returns, Peak Readiness & Continuous Improvement
Own returns and reverse logistics across all 3PLs, working with Customer Experience to spot return trends, run root-cause analysis, and reduce future returns
Lead peak-season readiness across all markets, reviewing regularly with hauliers, suppliers, and 3PLs so service never slips during high-volume periods
Continuously find opportunities to improve through automation and technology, keeping us ahead of industry advances
Cost, Compliance & Reporting
Manage day-to-day adherence to the warehouse & logistics budget, making decisions with clear awareness of financial impact (budget ownership sits with the Head of Customer Operations)
Track and improve cost per order and freight efficiency, finding ways to reduce cost and protect gross margin
Own inventory health reporting (days of stock, aged/obsolete stock) in partnership with Stock Planning
Audit 3PL sites for health & safety and compliance standards, holding partners accountable
Track, report, and improve performance against all warehouse and logistics KPIs, building real-time visibility for the business
Success Metrics
OTIF and dispatch targets consistently hit across D2C and B2B
High stock, picking, and stock-build accuracy across all 3PL partners
Cost per order and freight costs trending down, with gross margin protected
Healthy inventory - days of stock on target, aged/obsolete stock minimised
New-market fulfilment stood up smoothly and on time
Peak seasons delivered with no material impact to service
Skills & behaviours
Required
5+ years’ experience in warehouse operations, logistics, or 3PL/carrier management
Experience managing outsourced 3PL/carrier relationships within a consumer goods environment
Experience within a D2C / subscription e-commerce business - the operational cadence and challenges differ from traditional retail or B2B alone
Experience in high-growth, fast-paced environments
Strong vendor negotiation and relationship management skills
Commercially minded, with a sharp sense of cost and gross-margin impact in day-to-day decisions
Comfortable in the day-to-day detail today while building toward process and strategy ownership tomorrow
Analytical and solutions-oriented, with strong problem-solving skills
Ownership mindset - happy to be the first warehouse & logistics hire and build the function from the ground up
Thrives in a fast-paced scale-up environment
Nice to Have
Wellness / supplements sector experience
Experience launching fulfilment operations in new international markets
Experience working in an omnichannel business (D2C and B2B/retail)
Why Join Humantra?
Joining Humantra means real ownership and impact from day one. It's that simple.
In every role you'll work closely with our lean, high-performing team that values impact, pace, and collaboration. We're looking for those who never settle for the status-quo to help build the engine to power our next stage of growth.
Our HuMANTRA's
Impact over Ego
Togetherness
Radical Ownership
Proper Conversations
Wired for Growth
Benefits
Premium Private Healthcare Insurance
Monthly wellness perk (gym, supplements, etc.)
25 days annual leave + your birthday off!
1 Week 'Work from Anywhere' per year
Plus more!
