Job Description:
Vulnerable Customer Manager
Location: Bupa Place, Salford Quays or Willow House, Staines
Permanent Contract
Salary: From £53,900 dependant on experience and location
Full time: 37.5 Hours per week
10% Management Scheme Bonus
We consider all types of flexibility, including locations, hours and working patterns.
Bupa's purpose is to be the most customer centric healthcare organisation in the world. Your goal is to Identify and evidence improvements directly focused on supporting vulnerable customers, ensuring we not only deliver our regulatory obligations but excel in supporting our customers' needs.
You will work within the Operations & Healthcare Management function and be responsible for the development and delivery of our Vulnerable Customer Strategy. You will be supported by the Head of Customer Experience and Vulnerable Customer and work in parallel with the Customer Experience Manager
This role will require you to be confident working with senior stakeholders and to present formally to the Senior Leadership Team, the Vulnerable Customer Committee and Exco as required.
You'll help us make health happen by:
Review and drive improvements to training (Academy, eLearn, outsourcers, etc.) to improve adoption & adherence.
Key Skills needed for this role:
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role. For more guidance please click HERE.
Before you apply for a vacancy, please ensure your job history on your workday profile is up to date with all your career history and achievements. This will mean the Recruitment team have all the relevant information they need to review your application.
Please be aware that if you're successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application.
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Time Type:
Full time
Job Area:
Call Centre
Locations:
Bupa Place, Staines - Willow House
Private dental insurance, Financial planning services, Employee mentoring programme, Company pension, Free flu jabs, Cycle to work scheme, Health & wellbeing programme, Referral programme, Gym membership, Private medical insurance, Paid volunteer time, Additional leave, Canteen
