A people person who enjoys helping others? Do you have great communication skills, a positive attitude, and a passion for customer service?
At Giant Group, we're looking for an Employee Support Officer to join our team. You'll support our contractors and clients, help resolve queries, provide support, and deliver an outstanding customer experience every day.
What we offer
Salary: £24,700 per annum
Hours: 37hrs, Mon – Fri between 9am to 6pm
Contract type: Permanent
Work Location: Hybrid/3 days from Chelmsford office
About us
We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.
To understand more about Giant Group and our services please browse our website at: www.giantgroup.com
About the role
As Employee Support Officer, you will have an impact on the experience and satisfaction of our contractors and clients by being their first and most reliable point of contact. Therefore, you will be providing clear, accurate, and timely support across a wide range of queries relating to worker’s payroll and assignments. The desired outcome of this will be to foster trust, maintain strong relationships, and ensure service excellence that reflects Giant’s commitment to compliance, transparency, and customer satisfaction.
Key responsibilities of the role include:
- Responding to a high volume of inbound queries by phone and email, delivering excellent customer service.
- Ensuring first-time resolution wherever possible through clear and concise communication.
- Recognising and escalating complaints appropriately to maintain service standards.
- Collaborating with internal teams to find timely solutions and ensure follow-through.
- Maintaining accurate procedures and contributing to team knowledge and process improvements.
- Driving high satisfaction scores by delivering a consistently positive support experience.
About you
Ideally, you'll have a business related degree or at least one year's experience in a customer service role working to service level agreements (SLAs).
You'll be confident communicating with customers by phone and email, able to build rapport quickly, and passionate about delivering a customer first service.
- You can only excel in this role if you:
- Have great enthusiasm and attitude for the role.
- Have a high level of resilience and strong written and verbal communication and emotional intelligence.
- Are proficient in Microsoft office
Application deadline
All applications must be submitted by 2 July 2026
Employee Benefits
- 31 Days Holiday: Enjoy generous time off, inclusive of bank holidays.
- Birthday Leave: Celebrate your special day with an extra day off.
- Buy Additional Holidays: More time for you, when you need it.
- Subsidised Gym Membership: Stay fit and healthy with Nuffield Health.
- Giant Advantage: Exclusive discounts for our amazing team.
- Role Relevant Training: Invest in your career growth.
- Employee Referral Bonus: Refer talent and earn rewards.
- Leave for Volunteering: Paid day off for charity work.
- Health Cash Plan: Your health is our priority.
- WeCare Services: Access free 24/7 online GP, mental health support, and virtual well-being resources.
- Employee Assistance Program: Get the support you need when you need it.
- Pension Schemes: Secure your financial future with our pension plans – auto enrolment or tax efficient salary sacrifice.
- Enhanced Maternity and Paternity Pay: We're here to support your growing family.
- Supporting Childcare: Support for parents returning to work.
- Life Assurance: We've got you covered.
- Soft Loans: Emergency loans for unexpected expenses.
- Long Service Awards: Celebrate your loyalty and dedication.
All roles at Giant Group are subject to pre-employment checks. We’re proud to be an equal opportunities employer, and welcome applications from all candidates, including those with a disability, who meet the essential criteria for the role. Please note that we may close this advert early, so we encourage early applications.
Pay: £24,750.00 per year
Benefits:
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Sick pay
- Work from home
Application question(s):
- Do you have at least 1 year's experience in a customer service role?
- Do you have proven experience in handling customer enquiries by phone and email in a fast paced environment?
- Can you work 3 days per week from our Chelmsford office?
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Chelmsford CM1 1HT
