Hampton by Hilton Bath City
NIGHT TEAM MEMBER - Part time/casual
About Us…
This isn’t just a job, it’s the beginning of a career with amazing opportunities….
If you are serious about delivering best in class service with an amazing team, here is your opportunity to join one of the hottest newly opened hotels of 2022 The Hampton by Hilton Bath City, which has 202 contemporary guest rooms and is located on Avon Street, in the heart of the vibrant UNESCO City of Bath. The hotel features an on-site restaurant and bar and a 24-hour gym.
The Important Bits…
- Competitive Salary
- Access to Hilton’s Global Staff Discount Scheme
- Staff Meals
About the role...
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. You’ll deliver this through welcoming guests and customers to the hotel, checking them in and making any reservation changes as required, whilst creating a unique and special visit for our guests. You’ll also create the warm atmosphere that make our guests feel at home in any location, as well as ensuring they have an enjoyable and successful stay.
Amongst other things, you’ll do this by supporting the Night Manager in carrying out our Night Audit, and looking after the safety and security of our guests overnight. You’ll be aware of departmental goals, and contribute to ensuring the whole Night Team contributes to achieving the hotel's goals.
You'll undertake night security and H&S checks around the hotel, basic cleaning and laundry duties and ensure a full handover to the morning Duty Manager. You will need to be confident with handling cash/credit transactions and cash reconciliation. We believe our people are the key to excellent service delivery and our success depends on them.
About you...
- Previous experience in a customer-facing environment with an outgoing personality, excellent communication skills and excellent command of the English language. Ideally you will have knowledge of PEP PMS - but we'll train you in everything you need to know.
- Excellent teamwork skills and the ability to work collaboratively
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
- Strong communication skills through a variety of means
- Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
- High attention to detail and accuracy – great at managing one’s own time and supporting others whenever possible
The Company…
Dominus Bath Hotel Ltd is a hotel, real estate and private equity family-owned business with a focus on active asset management and value creative opportunities. Within the hospitality division, we work with some of the leading hotel brands including Hilton, IHG and Marriott.
Eligibility…
In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status).
Pay: £13.34 per hour
Work Location: In person
