Job Description
Countrywide, part of Connells Group is seeking a driven and professional customer service specialist who wants to be a part of an established, passionate team who support the accounting functions within Countrywide’s estate agency network.
Connells Group have a great opportunity for a customer service professional to join their busy client accounts team in Annesley. We are looking for candidates to provide credit control and debt recovery services on residential tenancies. You will be liaising with tenants and guarantors regarding rent arrears by telephone and in writing whilst keeping our landlord clients fully informed at all stages.
To succeed as a Client Account Administrator, you will need to:
- Demonstrate outstanding customer service skills to handle situations where tact and diplomacy are imperative.
- Support our customers in an efficient and engaging way. You will need good telephone manner, strong communication skills and competence when working with numbers.
- Build strong relationships through rapport with customers and colleagues alike.
- Have a keen eye for detail. We are regularly called upon to provide accurate information to be submitted as evidence in legal claims.
- Have a willingness to learn. Compliance is key in the property industry and you will need to proactively build your knowledge and understanding of relevant legislation.
Your experience and skills will include:
- Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail
- Excellent writing skills
- Good analytical ability
- Ability to stay calm under pressure and work to tight deadlines
- Flexible approach to working
What you get in return for a career as a Client Account Administrator:
- Pension scheme.
- 23 days annual leave, increasing with service.
- Training and career progression opportunities throughout the business.
- Industry recognised qualifications.
- Discount schemes covering retail, entertainment, travel and health.
- Free on-site parking.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
CF00818
Job Reference: CF00818
