Job Introduction
Senior Business Analyst – Hamilton, Glasgow
Join a leading utilities company that champions innovation and service excellence. At Last Mile, we take pride in delivering high-quality solutions across the multi-utility sector. Our Transformation and Delivery team is growing, and we're excited to welcome a talented Senior Business Analyst to join us.
As a Senior Business Analyst, you’ll help shape business and technology change across Last Mile, working on key transformation projects that improve how we use systems, data and processes. You’ll work closely with business teams, technology colleagues, implementation partners and suppliers to understand requirements and turn them into practical solutions that make a real difference.
You’ll lead business analysis activity across projects, including user engagement, requirements gathering, solution options assessment and business case preparation. You’ll also play an important role in the selection, design and implementation of enterprise systems, making sure business needs, reporting requirements and user experience are fully considered.
What’s in it for you as a Senior Business Analyst?
Here at Last Mile, we pride ourselves in providing a great range of benefits including a fantastic amount of annual leave, including a Christmas shut down.
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25 days holiday, increasing after 2 years by 1 day each year up to 30 days, plus 9 public holidays
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Holiday buy scheme
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Discretionary bonus
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EV and ULEV salary sacrifice scheme (subject to minimum length of service)
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Cycle to work salary sacrifice scheme
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Up to 7% employer pension contribution
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Volunteering Day
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Life assurance (x4 annual basic salary)
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Retail, travel and leisure discounts via our MilesMore benefits platform
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Refer a friend incentive
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Stream – Financial wellbeing platform
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Employee assistance programme
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Car allowance
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Hybrid working*
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Flexible start and finish times for eligible roles*
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Private medical insurance*
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Company sick pay*
*Some of our benefits are only applicable when you have successfully completed your probation period*
Your responsibilities as a Senior Business Analyst:
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Lead business analysis activity across transformation projects, including requirements gathering, stakeholder workshops, process review and clear documentation.
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Translate requirements into practical outputs such as user stories, process maps, acceptance criteria and specifications.
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Identify opportunities to simplify, standardise and improve ways of working across teams, processes, systems and data.
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Support the selection, procurement, implementation and improvement of enterprise systems and data solutions.
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Work closely with business and technology teams, suppliers and implementation partners to ensure solutions meet business needs and are ready for successful deployment.
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Contribute to business cases, options appraisals, testing, reporting frameworks and benefits tracking to support confident delivery and measurable business outcomes.
Experience / Knowledge:
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Experience working as a Business Analyst within large scale digital transformation, systems implementation, or operational improvement.
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Extensive experience in requirements gathering, options assessment and business case preparation.
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Experience facilitating workshops and engaging stakeholders at all levels of the organisation.
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Experience supporting enterprise-wide system implementations and integration.
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Experience working with third-party suppliers and technology delivery partners.
Qualifications
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Professional qualification, or equivalent experience in Business Analysis, Business Management, Information Systems, or a related discipline.
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Professional Business Analysis qualification (e.g., BCS Business Analysis, IIBA, CBAP, PMI-PBA, or equivalent) desirable.
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Knowledge of project delivery methodologies such as Agile, Waterfall, or Hybrid delivery approaches.
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Evidence of continuous professional development in business analysis, change, process improvement, or transformation.
It is our intention to start 1st stage Interviews, week commencing the 24th of August with a potential 2nd stage interview shortly after.
Have you got the drive to go to the Last Mile as a Senior Business Analyst? Apply now!
We aim to keep candidates informed throughout the process and encourage you to apply promptly as we may close the vacancy early if sufficient applications are received.
About us:
Last Mile is one of the largest last-mile multi-utility businesses in the UK.
We understand construction and we know utilities. We design, build, own, and manage the ‘last mile’ of essential utilities infrastructure.
With a proven history of delivering multi-utility connections across Great Britain, we provide a full suite of utility infrastructure, including clean heat networks, electricity, gas, water, wastewater and fibre.
With a strong track record, deep industry knowledge and solid investor backing, we take a forward-thinking approach to the complex economic, social and environmental challenges of today, to innovate for a better tomorrow.
Through Last Mile and our asset adoption business Last Mile Asset Management, we provide a ‘one-stop shop’ for new utility connections.
We’re proud to be both a Great Place to Work® certified business and a Living Wage Employer, reflecting our commitment to supporting and valuing our people.
For further enquiries, contact [email protected] or visit our website at www.lastmile.co.uk
At Last Mile, we are proud to be an equal opportunities employer. We consider all applications solely on the basis of skills and experience and actively encourage candidates from all backgrounds to apply.
