Who are we ?
At Kinly, we are founded upon personal experience looking after older relatives, and each member of our team is dedicated to our mission - helping older people to live independently for longer. By helping people navigate and unlock support at both a national and local level, and delivering high-tech solutions in ways that are simple, human, and accessible, we aim to reduce barriers to access and generate broad societal impact.
We're looking for someone who values not only this but also being at the forefront of every client interaction; having human conversations, building trusted relationships, and delighting every customer along the way.
Salary: £29,000 per year
This role could be for you if you:
- Genuinely enjoy talking to people and making a positive difference.
- Take ownership, show initiative, and follow through with commitments.
- Communicate with clarity, especially when speaking over the phone.
- Remain calm and positive, even when conversations are challenging.
- Believe honesty and trust are important when selling a service.
- Loves learning and is always looking to improve and are open to change.
- Are target-driven and flourish in dynamic working environments.
- Enjoy being part of a supportive, vibrant team.
What you'll be doing:
- Speaking with customers and understanding their needs.
- Guiding customers through our products and services.
- Balancing compassion with competency.
- Providing clear, honest and helpful guidance.
- Continuously developing your knowledge and skills through coaching and training.
- Working with your team to deliver an outstanding customer experience.
- Contributing to a start-up style culture.
You don't need to know everything on day one. We'll give you:
- Comprehensive training on our products, systems, sales approach and customer experience standards.
- Progression opportunities within a rapidly scaling team (we always say there’s normal timeframes, and then there’s Kinly timeframes).
Why Join Kinly?
- Smart Casual dress code – But be yourself and bring your personality !
- Monthly team socials – Regular events to celebrate success and connect with your colleagues.
- Early finish every Friday – Wrap up at 5:00pm and start your weekend early.
- Free on-site gym – Stay active with complimentary access to our gym facilities.
- Clear career progression – We invest in your development, with the opportunity to increase your salary to up to £33,000 within your first year (subject to performance)
- Hybrid working – Your first 6 weeks will be fully office-based to give you the best onboarding, training, and support. Once you've successfully completed your training and met the required performance milestones, you'll transition to a hybrid working model, with 2 days working from home each week.
- Be part of something meaningful – Join a company with a genuine social mission, helping people while making a positive impact every day. Your work will make a real difference to our customers' lives.
If you're kind, curious, resilient, take ownership and genuinely care about helping others, we'd love to hear from you !
Pay: From £29,000.00 per year
Work Location: In person
