Job Ref: SEG2946
Branch: The Randolph Oxford, a Graduate by Hilton
Location: The Randolph Oxford by Graduate Hotels, Oxford
Salary/Benefits: Competitive hourly rate plus great benefits
Contract type: Permanent
Hours: Part Time
Shift pattern: 7am-3pm - 3pm-11pm Including weekends
Hours per week: 24
Posted date: 15/08/2026
Closing date: 26/09/2026
The Randolph, a Graduate by Hilton, is Oxford’s most iconic hotel, blending timeless elegance with modern Graduate flair.
We exist to create unforgettable experiences for every guest, every time. Whether it’s a warm welcome, a smooth check-in, or helpful local advice, we take pride in the moments we help create.
At the core of everything we do are our REACH People Values:
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile in pursuit of outstanding service.
- Accountability – We take ownership of our actions and follow through on our promises.
- Cooperation – We work together as one team to deliver the best experience.
- Honesty – We act with integrity and transparency at all times.
How We Do It
We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.
As a Reception Team Member, you’ll be the first point of contact for our guests and play a key role in setting the tone for their stay. You’ll deliver warm welcomes, smooth departures, and everything in between with professionalism and a genuine smile.
What You’ll Do
You’ll be responsible for:
- Welcoming guests with warmth and professionalism on arrival.
- Checking guests in and out efficiently using our reservation system.
- Answering guest queries and providing helpful local information.
- Handling phone calls, emails, and reservations with accuracy and care.
- Processing payments and compiling guests’ bills.
- Supporting with guest requests and resolving concerns courteously.
- Promoting hotel facilities, services, and local attractions.
- Maintaining a clean and organised front desk and lobby area.
- Working closely with other departments to ensure a seamless guest journey.
What We’re Looking For
We’re looking for friendly, confident team members who are passionate about delivering great guest service.
You’ll have:
- A warm, welcoming personality and strong communication skills.
- Excellent organisational and multitasking abilities.
- A proactive and positive approach to guest interactions.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Previous experience in a similar role is a bonus, but not essential — full training will be provided.
The Perks
We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:
- Uniform
- Meals whilst on duty
- Opportunities for training and career development
- Discounts on hotel stays and dining for you and your loved ones
- GP on demand
- Exclusive shopping discounts via our benefits platform
Equal Opportunities
We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values.
Right to Work
Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.
About Us
Marine Lawn Hotels Resorts is a collection of unique, story-rich hotels located in some of the world’s most iconic destinations.
About Us
Graduate by Hilton Hotels is a unique collection of handcrafted hotels in the most dynamic university towns around the globe, including Graduate by Hilton Cambridge and The Randolph, a Graduate by Hilton in Oxford. We give life to physical spaces through thoughtful design and strong community ties. Graduate Hotels provides students, locals, and visitors alike a place to reflect and celebrate the unique energy of each Graduate community.
EQUAL OPPORTUNITIES
We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.
RIGHT TO WORK
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
An Oxford landmark in the heart of the city, our boutique hotel takes inspiration from the prestigious Oxford University, with nods to college architecture and crests, as well as “Alice’s Adventures in Wonderland,” created by alumnus Lewis Carroll. History lovers will appreciate our landmark building and proximity to the town’s best sights. For city dwellers, The Randolph Hotel by Graduate Hotels is a welcome weekend retreat from your otherwise hectic life. The City of Dreaming Spires is a hub for theatre, shopping, museums and more.
