Housing Officer (Level 8)
Hours: 37 Hours Per Week, Mon – Sun, 08:30 – 17:00
Contract: Temporary (7 September 2026 – 6 December 2026)
Location: Abbotts House Residential Home/Community, ST2 8DU
Positions: 2
Pay Rate: £16.26 per hour
We're recruiting two Housing Officers to join Council on a temporary basis to cover sickness. This is a full-time hybrid role, requiring at least 50% of time spent on patch and in the office. Flexibility is essential, as officers may be asked to work at different locations across the city at short notice depending on demand.
About the Role
As a Housing Officer, you'll provide efficient, effective, and responsive housing management services across designated areas, ensuring services are delivered in line with council policies and priorities.
What You'll Be Doing
- Tenancy management, estate management, and anti-social behaviour casework
- Recovery of rent arrears and maximisation of rental income
- Tenant consultation, participation, and support referrals to agencies
- Routine tenancy visits, estate inspections, and property upkeep monitoring
- Welfare benefit advice, income maximisation, and debt counselling support
- Preparation of legal notices, reports, witness statements, and court attendance
- Supporting vulnerable tenants, including elderly residents and those requiring adaptations
- Attending residents' meetings, forums, and community events
- Ensuring compliance with health & safety, data protection, and equal opportunities policies
What We're Looking For
We're seeking candidates who are organised, resilient, and confident working in a fast-paced housing environment.
You'll ideally have:
- Level 2 qualifications in Maths and English
- A relevant Level 3 qualification or equivalent housing management experience
- Strong knowledge of tenancy conditions, housing legislation, and council procedures
- Experience in delivering quality customer service and managing change
- Ability to handle confrontational situations with tact and diplomacy
- Excellent communication, interpersonal, and organisational skills
- IT literacy and report writing ability
- Flexibility to adapt to changing demands and work across multiple locations
Why Apply?
- Full-time hybrid role with varied housing management responsibilities
- Opportunity to support communities across Stoke-on-Trent
- Gain valuable experience in tenancy management, enforcement, and resident engagement
- Weekly pay and agency support
Reference: Acceptance Order – 5303976
Job Types: Full-time, Fixed term contract
Pay: £16.26 per hour
Experience:
- Housing officer: 3 years (required)
Work authorisation:
- United Kingdom (required)
Location:
- Stoke-on-Trent ST2 8DU (required)
Work Location: In person
