Bro Myrddin seek a dynamic and personable individuals to join our ever evolving Operations Team.
A professional individual who thrives on a varied workload and fast paced working environment.
Responsible for processing all initial calls made to the association and for providing administrative support to our Neighbourhood Coaching and Property Services Teams.
You will have a passion for people and the ability to build good working relationships with your colleagues and our residents.
You will work amongst a small yet focused team that consists of 7 individuals in total (including this vacancy).
Objectives of the Post
To provide a professional and customer focused point of contact for our residents, partners and stakeholders. This is a diverse and challenging role which will require individuals with a commitment to Customer Services to provide the following services:
Day to day tasks
· To answer and accurately record all contacts whether in person, in writing or on the telephone from residents, partners or stakeholders.
· To carry out Telephone Repair Surveys.
· To provide general housing, tenancy and maintenance advice to residents.
· To investigate complaints about the Associations services.
· To raise maintenance orders and inspection requests.
· To answer rent enquiries, provide advice and to record and receipt payments.
· To respond to Housing Benefit enquiries and related advice.
· To chase repairs recharges.
· To make recommendations on service improvements as a result of complaints.
· To signpost residents to appropriate organisations, services and support.
· To support and actively encourage resident involvement.
· To complete profiling information and surveys.
· To meet targets set by the Operations Team Leader and Operations Manager.
· To provide administrative support to housing and maintenance staff as directed by the Operations Team Leader and Operations Manager.
· To process and distribute all incoming mail appropriately.
· To actively encourage residents and contractors alike to self-serve by promoting the Associations online platforms and mobile app.
General
· To work in accordance with the Association’s Equality, Diversity and Inclusion policy in all aspects of these duties.
· To ensure that requirements of the Data Protection legislation (including GDPR) are complied with in carrying out the duties of the post.
· To act in accordance with the Association’s Health & Safety policies at all times.
· To be proactive in the Association’s risk management processes.
· To work and act in accordance with the Association’s values.
· To carry out other duties appropriate to the post as necessary or required.
This job description reflects the present requirements of the post and should not be seen as an exhaustive list of responsibilities. Duties and responsibilities may develop and change following review and consultation with the Operations Manager and/or Director of Operations.
Job Types: Full-time, Permanent
Pay: £22,840.00-£24,823.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
