Due to continued Investment and growth another new and exciting opportunity for a helpdesk administrator has a risen. This job would be ideal for someone with helpdesk experience and or I will willingness To train In a new dynamic And upcoming Business with the drive To progress further.
Go-Fix mechanical and drainage services provide drainage vacuum tanker and other various maintenance services for a broad range of clients in central London and the south of England.
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As one of our office team, you will be expected to deliver a high standard of work with excellent customer service
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The position hours will be Monday to Friday 8 am to 5 pm
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Able to prioritise workloads, Multitasking is a mass as we are a fast paced reactive helpdesk
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Excellent organisational skills, able to work to deadlines and work under pressure
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Excellent telephone manner
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Great communication skills - Able to deal with customers and all levels
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Proficient in Microsoft Office programs excel Outlook and Word
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Have the ability to pick up new processes, retain and process Information
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Ability to be part of a team and carry out of variety of tasks
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The ability to work on own as well as taking direction from others, but most importantly to manage their time effectively and efficiently
Requirements
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Monitoring mailboxes
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Login and following up of emergency callout orders & PO’s
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Ensuring all jobs from previous evenings and weekends are updated
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Answering higher volume inbound calls, assisting customers with specific enquiries and job bookings
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Operating uploading and updating jobs on our company job management system
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Updating worksheet with changes and statuses of each job
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Managing client portals
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Ability to prioritise his own workload to meet deadlines
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Providing of level of support to Our Mobile Engineers
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Providing clients with updates on the progression of jobs and projects
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Working to time scales as part of a high performing team
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Taking direction From your line, Manager
Benefits
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Company events
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Company pension
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Free parking
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On-site parking
