Breakdown Controller
Location: Normanton
Hours: Monday – Friday, 8am–5pm
Salary: £28,250 per year
Company: Welfare Hire (part of the Kelling Group)
About Us
If you’ve ever spotted one of our big green welfare units out on site — that’s us!
At Welfare Hire, we provide high-quality welfare units that keep infrastructure projects across the UK running safely, comfortably, and sustainably. Each unit comes fully equipped with toilets, kitchens, and eco-power from generators and solar panels.
When something goes wrong (because even the best kit has its moments), that’s where you come in.
The Role
As a Breakdown Controller, you’ll be the first point of contact when our customers need support.
One minute you might be dispatching an engineer to site; the next, you’re guiding a customer through a quick generator reset or organising a replacement kettle. You’ll use your organisation skills, customer focus, and calm-under-pressure approach to make sure our clients stay up and running with minimal downtime.
Responsibilities
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Take breakdown calls and find swift, effective solutions
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Schedule jobs to ensure urgent tasks are prioritised and routes are efficient
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Keep customers updated on progress and resolution times
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Use telemetry alarms to identify and prevent potential issues before they cause breakdowns
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Work with other departments to raise purchase orders, manage recharges, and handle billing queries
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Maintain accurate records in Syrinx
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Represent Welfare Hire with professionalism and a positive attitude at all times
What You’ll Bring
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Strong communication and problem-solving skills
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Excellent organisation and attention to detail
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Confidence with Microsoft Office
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Experience in customer service (breakdown or dispatch experience is a bonus)
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A calm, proactive approach when working under pressure
Benefits
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Competitive salary and bonus scheme
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Company pension and life insurance
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Health and wellbeing programme
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Cycle-to-work scheme
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Employee and store discounts
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Additional leave and sick pay
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Free on-site parking
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Supportive team culture with opportunities for growth
Apply Today
If you’re a confident communicator who enjoys solving problems, staying organised, and helping customers get back up and running, we’d love to hear from you.
Apply today and be part of a team that’s helping to keep the UK’s worksites running safely, sustainably, and smoothly.
