Repair Coordinator
Macclesfield
Full-Time | Permanent
About the Role
We are looking for a highly organised and customer-focused Repair Coordinator to join our busy gas and electrical repairs team.
This role is responsible for coordinating repairs from initial diagnosis through to completion, ensuring engineers, customers, and suppliers are kept informed throughout the process. A key part of the role involves managing the administration of parts orders, monitoring outstanding repairs, arranging appointments, and providing excellent customer communication.
You will act as the central point of contact between engineers, customers, suppliers, and the operations team, helping to ensure repairs are completed efficiently and with minimal delays.
This is an ideal role for someone with experience in the gas, heating, electrical, or property services sector who enjoys organisation, problem-solving, and delivering excellent customer service.
Key Responsibilities
Repair Coordination
- Manage repair jobs from diagnosis through to completion
- Review engineer reports and identify follow-up actions required
- Coordinate return visits and ongoing repair work
- Prioritise urgent breakdowns and vulnerable customer cases
- Monitor outstanding jobs to ensure timely completion
Parts Administration
- Process parts requirements submitted by engineers
- Order parts from approved suppliers
- Track deliveries and update job records accordingly
- Liaise with suppliers regarding availability, delays, and delivery dates
- Maintain accurate records of all parts ordered and received
- Ensure repairs are rescheduled promptly once parts become available
Customer Communication
- Act as the primary point of contact for customers regarding ongoing repairs
- Provide regular updates on repair progress and parts availability
- Arrange appointments and return visits
- Manage customer expectations and resolve queries professionally
- Deliver excellent customer service throughout the repair process
Engineer Support
- Communicate daily with engineers regarding job progress and parts requirements
- Coordinate schedules and appointments where required
- Ensure engineers have the information needed to complete repairs efficiently
Systems & Administration
- Update CRM and job management systems accurately
- Maintain detailed notes and records on all repair jobs
- Monitor outstanding actions and follow through to completion
- Produce updates and reports for management
- Support continuous improvement of repair processes
About You
We are looking for someone who:
- Has experience within the gas, heating, electrical, property services, or repairs sector
- Is highly organised and able to manage multiple priorities
- Has excellent communication and customer service skills
- Is confident dealing with customers, engineers, and suppliers
- Has strong administration skills and attention to detail
- Can work effectively in a fast-paced environment
- Enjoys problem-solving and taking ownership of tasks
- Is confident using computer systems and learning new software
Experience Required
Essential
- Previous experience in a repairs, scheduling, customer service, or coordination role
- Strong administrative and organisational skills
- Experience communicating with customers and field-based engineers
- Experience working within a fast-paced service environment
Desirable
- Experience within gas, heating, plumbing, electrical, or property services
- Experience using CRM or job management systems
- Knowledge of repairs processes and parts ordering
What We're Looking For
- Organised and efficient
- Professional and customer-focused
- Calm under pressure
- Reliable and dependable
- Proactive and solution-oriented
- Strong communicator with a positive attitude
Why Join Us?
- Join a growing and supportive team
- Play an important role in delivering excellent customer service
- Be at the centre of repair operations and customer communications
- Opportunities for development and progression within the business
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
