Sales Advisor
Location: Whitchurch, Cardiff (New Store)
Salary: £28,000 base salary + uncapped commission (OTE £35,000+)
Job Type: Full-time, Permanent
Ready to kickstart (or level up) your career in sales with a fast-growing tech brand?
We're looking for a driven, people-focused Sales Advisor to take ownership of our brand-new store in Whitchurch, Cardiff.
This is a full-time, permanent role with real earning potential and the opportunity to develop your skills within a well-established mobile retail business. Alongside sales and customer service, you'll also learn how to professionally repair mobile phones, with full training provided.
This is a lone-working role, giving you the opportunity to manage your own store on a day-to-day basis. We're looking for someone who enjoys working independently, takes pride in their work, and is motivated to deliver exceptional customer service while running the store as if it were their own.
About Us
You might already know Fonehouse, we've been a trusted name on the UK high street since the 90s. With 50+ stores nationwide and partnerships with leading networks like EE, Vodafone, Three, and Sky, we're passionate about delivering great value and exceptional customer experiences.
What You'll Be Doing
No two days are the same. You'll take responsibility for the day-to-day management of your own store, where you'll:
- Welcome and assist customers in-store and over the phone, recommending the right products and deals.
- Proactively contact existing customers to build relationships and generate sales opportunities.
- Promote mobile contracts, broadband, and TV packages.
- Use your local knowledge and creativity to attract new customers.
- Learn to diagnose and professionally repair mobile phones, with full training provided.
- Carry out mobile phone repairs to a high standard once trained.
- Manage all aspects of your store, ensuring it remains organised, professional, welcoming, and commercially successful.
What Success Looks Like
- Achieving and exceeding daily, weekly, and monthly sales targets.
- Delivering an outstanding customer experience every time.
- Carrying out quality mobile phone repairs with confidence and attention to detail following your training.
- Successfully managing your own store, taking ownership of its performance and presentation.
- Staying up to date with the latest technology, products, and promotions.
- Following compliance standards and company best practices.
What We're Looking For
You don't need previous phone repair experience, we'll provide full training. You'll thrive in this role if you:
- Love technology and enjoy keeping up with the latest devices and trends.
- Are confident, outgoing, and enjoy building relationships with customers.
- Are comfortable working independently and taking ownership of your own store.
- Have a proven track record of delivering excellent customer service.
- Are target-driven with a positive, can-do attitude.
- Have good attention to detail and are keen to learn practical technical skills.
- Can manage your workload effectively and use your initiative.
What You'll Get
- £28,000 base salary + uncapped commission (OTE £35,000+)
- 28 days' holiday (including bank holidays)
- Pension scheme
- Full sales and mobile phone repair training
- The opportunity to run and develop your own store.
- Genuine opportunities for career progression.
The Hours
- Full-time, 5 days per week
- 9:00am–5:00pm weekdays
- 10:00am–4:00pm Saturdays
- One weekday off each week
- Sundays always off
- Bank Holidays always off
Why Join Us?
If you're ambitious, motivated, and want more than just a job, this is your opportunity to take ownership of your own store and build a rewarding career in sales, customer service, and mobile technology. You'll receive full training in sales and mobile phone repairs, enjoy uncapped commission, and have the autonomy to make your store a success while being supported by an experienced and growing business.
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Benefits:
- Employee discount
- Store discount
Application question(s):
- Do you have a full UK driving licence and access to your own vehicle?
Work Location: In person
