Crown Hotel, London (part of AG Hotels Group) is looking for a confident and driven Assistant Operations Manager to support the Hotel Manager in leading daily operations.
This is a key leadership role where you will oversee all departments and take full responsibility for the hotel in the absence of the Hotel Manager. Ideal for someone hands-on, highly organized, and passionate about delivering exceptional guest experiences.
Key Responsibilities
- Oversee daily hotel operations across Front Office, F&B, and Housekeeping
- Act as Manager-on-Duty and lead the hotel in the Hotel Manager’s absence
- Ensure SOPs, service standards, and company policies are consistently followed
- Monitor costs, control budgets, and support KPI delivery
- Handle daily financial reporting and reconciliations
- Manage staff rotas, training, and performance reviews
- Drive guest satisfaction, online reviews, and repeat business
- Ensure compliance with health & safety and statutory regulations
- Support maintenance and property improvement initiative
Requirements
- Minimum 3 years’ experience in hotel operations (multi-department exposure)
- Strong leadership skills with a hands-on management approach
- Experience with budgets, reporting, and cost control
- Familiarity with PMS systems (preferably Rezlynx)
- Good knowledge of health & safety and food hygiene
- Proficient in MS Office
- Flexible to work weekends and shifts
Job Types: Full-time, Permanent
Pay: £38,000.00-£41,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
- Relocation assistance
Application question(s):
- Which PMS systems have you used in your previous roles?
Experience:
- management: 3 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
