Opportunity information
Salary £15600 per year
Duration 21 months
Advert closing date 21/09/2026
Description
Start Software develops specialist software used by organisations in the UK and internationally to manage environmental compliance. We are looking for an enthusiastic IT Support Apprentice who enjoys solving problems, learning new technology and helping people.
You will join our Support team and help customers use our software effectively. With training and support from experienced colleagues, you will learn how to investigate issues, manage support requests and resolve common technical problems.
You will also gain experience in software testing, databases, cloud technology and customer service while working towards an IT qualification.
Key Responsibilities:
- Respond to customer queries by phone and email
- Log, manage and update support tickets
- Investigate and resolve common software issues
- Help customers use Alpha Tracker and related applications
- Escalate complex issues to senior colleagues
- Test software updates and new features
- Assist with software upgrades and installations
- Create and update support documentation
- Maintain accurate customer records
- Work with the Development and Project teams
Entry requirements
We are looking for someone who:
- Has a genuine interest in technology
- Enjoys helping people
- Communicates clearly and professionally
- Is organised, reliable and willing to learn
- Has good attention to detail
- Can think logically and solve problems
- Works well as part of a team
Essential Requirements:
- GCSE Grade 4/C or above, or equivalent, in English and Maths
- Basic IT skills
- An interest in software and technology
Training to be provided
You will gain practical experience in:
- IT and application support
- Software troubleshooting
- Customer service
- Microsoft SQL Server and databases
- Cloud-hosted software
- Software testing
- Cyber security
- Business communication
Things to consider
What We Offer
- A fully funded apprenticeship qualification
- Structured training and mentoring
- Hands-on experience and real responsibility
- A friendly and supportive working environment
- Opportunities to progress into a permanent IT Support role
- Exposure to software development, databases and cloud technology
Skills required
Array
Future prospects
Information Communication Technician (ICT) Level 3 qualification
Hours per week 37.5
Working week Monday to Friday
Apprenticeship standard Information communications technician (Level 3)
Telford, Shropshire, United Kingdom, TF2 9FT
