To provide a high level of wrap around and holistic support, through community clinics within the areas of Small Heath, Bordesley Green and Heartlands Primary Care Network, to enable people to live independently within their communities. The support offered will include, but is not limited to, income maximisation, benefit and debt advice, housing support and advice alongside identifying and supporting individuals into training and employment
Salary FTE £27,336.53 pro rata’d at 20 hours per week £14,978.92
Fixed Term until 28th February 2027
Main Responsibilities
To deliver effective information and advice support via outreach and by telephone, email, virtually and home visits, where appropriate, in order to assist clients to maximise their income streams effectively and efficiently to meet their individual needs.
To provide person-centred support across a range of presenting issues relating to housing, welfare, income maximisation and welfare benefits, debt, personal budgets, grant applications, Personal Independent Payments, social care and health, safeguarding, employment, advocacy, access to statutory services, energy efficiency, discrimination and social exclusion.
To maintain accurate and up to date client records and statistics through DRC’s CRM system, including details of advice, casework, attendance, monitoring of progress against client action plan and SMART targets, supporting the provision of service reports and key performance indicators information to DRC’s Executive Team, Board of Directors and funders.
To be aware of and comply with DRC policies and procedures, including health and safety, safeguarding, General Data Protection Regulations (GDPR) and equal opportunities.
To ensure your own continuing professional development by attending relevant meetings, conferences, and seminars, undergoing training and any other appropriate means.
The post holder will come into contact with vulnerable adults and will therefore be subject to a disclosure check at an enhanced level prior to confirmation of employment
Good standard of education including English & Maths - Essential
NVQ 3 in Information, Advice and Guidance (IAG) or willingness to complete this within first 12 months of employment - Essential
Degree or equivalent qualification - Desirable
A minimum of 12 months’ experience working in an advice/support/legal setting with disabled people or other social excluded groups.
Proven track record of advocating on behalf of excluded groups, supporting them to achieve positive outcomes in relation to housing, welfare, debt, personal budgets, health, employment, access to statutory services
Experience of caseload management, including developing and maintaining client case files
Experience of working in a multi- faceted role within a small organisation
Proven track record of meeting targets and working to deadlines
Proven track record of networking and undertaking outreach work
Previous experience of managing and supervising others
Proven track record of working with disabled people
Ability to speak Community languages
Excellent ICT skills and the confidence to use ICT Packages to coordinate events and communications and record beneficiary data.
Awareness and understanding of equal opportunities
A clear understanding of the issues affecting disabled people and/or their families and carers
A good knowledge and understanding of housing, welfare benefits, personal budgets, education, health and social care legislation and its impact on the rights and entitlements of disabled people
A good knowledge and understanding of the support services available to the client group and referral processes to the statutory and non-statutory agencies
A good understanding of safeguarding procedures for vulnerable adults
Communicates clearly and is able to effectively remove barriers to communication
Excellent written and verbal communication skills
The ability to produce correspondence, reports and written documentation using Microsoft Word, Excel and Outlook
An understanding of the purpose of outcomes monitoring and project evaluation and the ability and willingness to capture outcomes data
Excellent time management skills with the ability to prioritise workload and effectively multi-task
Understanding of the Social Model of Disability
