Job Summary:
Full House Asia Hospitality Ltd is seeking a Director of Hospitality Operations to lead the strategic direction of our hospitality services, drive operational excellence, and deliver exceptional guest experiences across our business. This is an outstanding opportunity for an experienced hospitality leader who enjoys developing high-performing teams, improving service standards, and supporting long-term business growth. If you are passionate about hospitality leadership and operational excellence, we encourage you to apply.
What you'll do:
- Lead and oversee hospitality operations to ensure exceptional guest service and operational performance.
- Develop and implement operational strategies that improve service quality, efficiency, and profitability.
- Manage hospitality teams while fostering a culture of collaboration, accountability, and continuous improvement.
- Oversee staffing, workforce planning, budgeting, and resource allocation.
- Monitor operational performance and implement initiatives that enhance guest satisfaction and business outcomes.
- Build and maintain strong relationships with guests, suppliers, business partners, and key stakeholders.
- Ensure compliance with health and safety regulations, hospitality standards, and company policies.
- Collaborate with sales, marketing, and business development teams to support organisational growth.
- Analyse operational data and provide strategic recommendations to senior leadership.
- Lead innovation and continuous improvement initiatives that strengthen hospitality operations.
Requirements:
- Experience in hospitality, hotel operations, tourism, guest services, business operations, or a related field is beneficial.
- Previous senior leadership or management experience is an advantage.
- Strong leadership, communication, and stakeholder management skills.
- Ability to manage multiple operational priorities in a dynamic environment.
- Commercial awareness with a focus on customer satisfaction and operational efficiency.
- Strong problem-solving, organisational, and decision-making abilities.
- Relevant qualifications or equivalent professional experience are welcomed.
Why work with us:
- Join a growing hospitality organisation committed to delivering exceptional guest experiences.
- Lead strategic hospitality initiatives that support long-term business success.
- Work alongside experienced professionals in a collaborative and supportive environment.
- Opportunities for executive leadership development and career progression.
- Competitive salary with a comprehensive employee benefits package.
- Stable full-time leadership position with excellent long-term career prospects.
Pay: £6,800.00-£9,000.00 per month
Benefits:
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
