At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
The post holder is required to provide comprehensive secretarial, waiting list management and administrative support to medical and nursing staff within the General Surgery Team. They will assist medical and nursing colleagues in the organisation of the specialty team workload, communicating appointment and admission related information to patients/carers. The post holder will be responsible for ensuring compliance with the Patient Access Policy and Divisional requirements in terms of outpatient and inpatient waiting list management. Proactively managing waiting times and lists.
Main duties include -
Populating theatre lists
Results management
Letter typing
Booking appointments
Management of busy telephone lines
Building relationships with patients, admin colleagues, nursing team, consultant team & management team
Expectation to cover colleague workloads when required
Admin duties
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Key Areas/Tasks
The post holder will be responsible for the day to day running of the service. The post holder will potentially have work delegated to them by the Operational Services Manager and will be responsible for their own time management and ensure that they are correctly prioritising their workload. The post holder will need to be able to work well under pressure and concentrate in a busy work environment.
The post holder will have contact with other members of the secretarial and admin teams, and the clinic team, including Consultants. The ability to communicate effectively with different members of the multidisciplinary team is essential.
The post holder will demonstrate good leadership skills, to enable them to improve and support the team and the service.
The post holder will be responsible for ensuring that accurate, typed, correspondence is sent to patients and other medical professionals within a timely manner and filed in the correct manner. The post holder will ensure that the clinical capacity is utilised by contacting patients to attend outpatient appointments. The post holder will also be responsible for the opening and distribution of post to the clinical team and actioning this where appropriate.
A large proportion of this role will be computer based working; there may be occasions where the post holder will have to deliver notes etc. to other clinical areas.
The post holder will ensure systems are in place to deliver a high standard of communication to build and maintain good working relationships .
