Are you highly organised, confident using technology, and passionate about delivering exceptional customer service?
Naggyburn is looking for an enthusiastic and proactive Retail Operations Co-ordinator to become an important member of our friendly team. This is a varied and rewarding role that combines retail, administration, digital marketing, and e-commerce, offering plenty of opportunity to make a real impact on our growing business.
About Naggyburn Garden Centre
Naggyburn is a social enterprise of Access Employment Limited (AEL), that provides support services, work experience, and training opportunities for individuals with additional support needs, learning disabilities, health conditions, and those experiencing social disadvantage.
Every purchase made at Naggyburn helps support these life-changing opportunities. As part of our team, you'll play an important role in creating a welcoming, inclusive environment where our trainees can develop skills, confidence, and work experience alongside experienced colleagues.
If you enjoy variety, take pride in your work, and want your work to have a genuine social impact, we'd love to hear from you.
The Role
As our Retail Operations Co-ordinator, you'll play a key role in ensuring the smooth day-to-day running of both our retail store and online presence.
This role involves working alongside and supporting our trainees, helping to create a positive, encouraging environment where they can build confidence, develop workplace skills, and gain valuable experience. Patience, empathy, and excellent communication skills are therefore essential.
Key Responsibilities
- Deliver exceptional customer service, creating a welcoming experience for every customer.
- Operate the till and confidently assist customers with purchases and enquiries.
- Create attractive in-store displays, signage, and promotional material.
- Maintain and update point-of-sale systems and back-office administration.
- Manage and update our Shopify website, including products, pricing and content.
- Assist with Facebook and other social media platforms, helping to promote the business online.
- Use Microsoft Excel and other software packages to support daily business operations.
- Maintain excellent merchandising standards throughout the store.
- Assist with stock control, ordering and general retail operations.
- Support seasonal promotions, events and marketing activities.
- Work collaboratively with colleagues and trainees to ensure the business operates efficiently and professionally.
- Identify opportunities to improve processes and contribute ideas to help the business continue to grow.
About You
We're looking for someone who is enthusiastic, dependable and enjoys taking ownership of their work.
You'll ideally have:
- Excellent written and verbal communication skills.
- A high standard of written English.
- Strong numeracy skills with excellent attention to detail.
- Confidence using computers and web-based systems.
- Good working knowledge of Microsoft Excel.
- Experience using Shopify, Facebook and other online platforms, or the ability to learn quickly.
- Excellent organisational and time management skills.
- A friendly, positive and approachable personality.
- A genuine passion for delivering outstanding customer service.
- Patience, empathy, and the ability to encourage and support people from a wide range of backgrounds.
- The ability to work independently while also being an effective team player.
- A proactive attitude with the confidence to use your own initiative.
- Pride in producing high-quality work and maintaining high standards.
Experience
Essential
- Previous retail experience.
- Experience providing excellent face-to-face customer service.
- Confidence using computer systems in a busy retail environment.
Desirable
- Experience with Shopify or other e-commerce platforms.
- Experience creating social media content or updating business Facebook pages.
- Experience in merchandising or visual display.
- Experience working with people with additional support needs or in an inclusive environment (desirable but not essential).
Why Join Naggyburn?
At Naggyburn, we're proud of our reputation for quality products, excellent customer service, and making a positive difference in our community.
By joining our team, you'll become part of a social enterprise where every day your work contributes to creating meaningful opportunities for people who face barriers to employment. You'll work within a supportive team where your ideas, initiative, and organisational skills are valued, and where you'll help make a real difference to the lives of others.
Additional Information
- This position is subject to a satisfactory AccessNI Enhanced Disclosure Check.
- Successful applicants must be committed to living our values every day – Teamwork, Respect, Passion and Equality.
- Part-time (12–15 hours per week).
- Five days per week.
- Rota Saturdays and Bank Holidays are required.
How to Apply
If you're looking for a varied and rewarding role where you can combine excellent retail skills with making a genuine social impact, we'd love to hear from you.
Please send your CV together with a brief covering letter explaining why you would be a great fit for the role.
Pay: £12.71-£15.00 per hour
Benefits:
- Company pension
- Private medical insurance
Work Location: In person
