The Role
The E-commerce Retail Operations Manager will be responsible for overseeing the day-to-day management of the company’s online retail operations, ensuring smooth business processes, driving sales growth and improving the overall customer experience across our e-commerce platforms.
Key Responsibilities
- Manage the daily operations of the company’s e-commerce platforms and online retail channels.
- Develop and implement strategies to improve online sales performance and business profitability.
- Monitor sales trends, analyse key performance indicators (KPIs) and prepare operational reports for management.
- Oversee product listings, pricing accuracy, promotions and online merchandising.
- Coordinate inventory management and supplier relationships to ensure product availability.
- Manage order processing and ensure efficient fulfilment and delivery operations.
- Develop initiatives to improve customer acquisition, retention and overall customer satisfaction.
- Monitor customer feedback and resolve operational issues in a timely and professional manner.
- Work closely with marketing activities to optimise product visibility and increase online traffic.
- Identify opportunities to improve operational efficiency and implement process improvements.
- Ensure compliance with company policies, UK consumer legislation and e-commerce platform requirements.
- Support the business in achieving its commercial objectives and long-term growth plans.
Essential Skills and Experience
- Degree or equivalent qualification in Business Management, Retail Management, Marketing, E-commerce or a related discipline.
- Previous experience managing e-commerce or online retail operations.
- Strong understanding of online marketplaces and e-commerce platforms.
- Experience analysing sales data and using business insights to improve commercial performance.
- Excellent organisational and time management skills.
- Strong leadership and decision-making abilities.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Proficiency in Microsoft Office applications, particularly Excel.
- Knowledge of inventory management and online retail operations.
Desirable Skills
- Experience working with Shopify, eBay or other online marketplace platforms.
- Understanding of digital marketing and online customer acquisition strategies.
- Knowledge of e-commerce analytics and performance reporting.
- Experience in supplier relationship management.
- Familiarity with UK retail compliance and consumer protection regulations.
Personal Attributes
- Commercially minded with strong attention to detail.
- Proactive and results-driven.
- Customer-focused with a commitment to delivering high service standards.
- Adaptable and capable of working independently.
- Strong leadership skills with the ability to motivate and support business growth.
What We Offer
- Competitive salary.
- Permanent full-time position.
- Opportunity to contribute to the growth of a developing UK e-commerce business.
- Supportive and collaborative working environment.
- Career development opportunities as the business expands. To Apply
Interested candidates should submit an up-to-date CV together with a covering letter outlining their suitability for the role. Only shortlisted applicants will be contacted for the next stage of the recruitment process.
RAMOL Group Limited is an equal opportunities employer. Applications are welcomed from all suitably qualified candidates regardless of age, disability, gender, race, religion or belief, sexual orientation or any other protected characteristic.
Pay: £37,600.00-£41,700.00 per year
Benefits:
Work Location: Remote
