20/30 Lab are in search of an Customer Support Executive, on a full-time permanent basis at our office in Northampton.
The Role
You’ll act as a vital link between the laboratory team and their customers – handling enquiries, processing orders, updating clients on sample progress, and ensuring accurate data entry within internal systems. You’ll need to be organised, detail-focused and confident communicating with a wide range of customers.
Key Responsibilities
Provide day-to-day support to clients, responding promptly to enquiries and requests
Dealing promptly with customer queries using ZOHO ticket & CRM system.
Liaise closely with laboratory teams to ensure client deadlines and requirements are met
Oversee the deliveries of customer orders, booking deliveries and collections via our courier network, tracking deliveries and updating customers, loading future orders onto internal systems for dispatch,
Produce and issue reports, certificates, and other documentation in line with company standards
Maintain accurate records and assist with administrative tasks to support ongoing projects
Contribute to continuous improvement initiatives within the customer service process
Responsible for building and strengthening the customer relationship
Managing expectations and being the trusted point of contact for all
Liaising with business functions to support both the customer and 20/30Labs
Coordination and resolution of customer queries
About You
Previous experience in customer service, administration, or office support role
Confident communicator with strong written and verbal skills
Excellent organisational skills and attention to detail
Able to multitask and work efficiently in a fast-paced environment
Comfortable using Microsoft Office and data management systems
A positive, proactive and professional approach to problem solving
Ability to multitask and prioritise activities based on commercial significance
Job Types: Full-time, Permanent
Pay: £26,500.00-£28,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Education:
- GCSE or equivalent (required)
Experience:
- Customer service: 1 year (preferred)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
