The Dorchester
Sales & Marketing - Sales
Head of Group & Event Planning
Permanent
Full time
Join us as a Head of Group & Event Planning at The Dorchester, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
We care about your career and are known for having the absolute best people in the industry. When you join us as Head of Group & Event Planning, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts with our hotels, and benefit from discounts at various high street and online shops
- Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
As a Head of Group & Event Planning, you'll love what you do and take pride in taking care of our guests:
- The Head of Group & Event Planning is responsible for leading the Events department at The Dorchester, ensuring the successful delivery of all group, corporate, social and special occasion events while driving commercial performance, exceptional guest experiences and team development.
- Working closely with the Director of Events, the role provides day-to-day leadership of the Events team, including Event Managers and Event Executives, ensuring the department consistently achieves revenue targets, delivers exceptional service standards and maintains operational excellence.
- The Head of Group & Event Planning will play a key role in developing proactive social sales strategies, growing market share within the luxury events sector and building strong relationships with key clients, planners and industry partners. This role combines strategic leadership, commercial accountability and operational expertise to position The Dorchester as a market-leading luxury events destination.
The items shared are the essence of a day in the life of a Head of Group & Event Planning, but we will make sure you are provided with specifics on how we care for our hotel. The operational hours of work are shift-based and we would require flexibility
- Extensive experience in a similar position in a luxury 5 star hotel environment
- Deep understanding of luxury business and guests
Highly developed interpersonal, adaptive influencing and supervisory skills
- Ability to work across all levels and functions of the hotel under own initiative in a highly pressured environment
- Good project management skills
- Highly computer literate - Opera, Delphi, Microsoft office, Trust, IDeaS
- Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Head of Group & Event Planning you'll have the opportunity to bring these to life and continue to create our legacy.
- Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
- English is the primary language used in our hotel. You can comfortably communicate in this language.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [email protected] so that we can discuss how we can support you through this process.
