£29,835 | Redhill
Are you looking for a rewarding customer service role where no two days are the same? As part of our exciting programme to bring our contact centre operations back to the UK, SES Water is looking for enthusiastic, customer-focused individuals to join our team as Customer Service Advisors.
At SES Water, we are proud to deliver high-quality drinking water and exceptional customer service to communities across the South East of England. With a strong heritage and a focus on innovation, sustainability, and environmental responsibility, we are committed to meeting the changing needs of our customers while safeguarding this essential resource for future generations.
At SES Water, we recognise that our people are our greatest asset. That’s why we offer a comprehensive benefits package designed to support your financial wellbeing, health, and work-life balance.
As a Customer Service Advisor, you will play a vital role in representing SES Water and delivering an outstanding customer experience. Reporting to a Team Supervisor and Manager, you will be responsible for resolving customer queries, providing expert support, and ensuring every interaction reflects our values of Service, Integrity, Collaboration, Commitment, Compassion, and Innovation.
Resolve customer enquiries efficiently and professionally.
Collaborate with colleagues across the organisation to ensure the best outcomes for customers.
Deliver excellent service across multiple communication channels, including telephone, email, and live chat.
Provide accurate information and tailored advice to customers.
Build positive customer relationships and promote high levels of satisfaction.
Identify and support vulnerable customers, including those experiencing financial hardship.
Look for opportunities to exceed customer expectations and improve service delivery.
Share ideas and best practices to support continuous improvement.
Participate in ongoing training, coaching, and quality assurance activities.
Embrace and champion business change initiatives.
This is a busy, office-based contact centre role where you will thrive in a collaborative and fast-paced environment.
Excellent written and spoken English.
Strong communication and listening skills.
Ability to work effectively both independently and as part of a team.
Strong organisational skills and the ability to prioritise workloads.
Confidence in making decisions within established procedures.
A proven commitment to delivering exceptional customer service.
Fast and accurate keyboard skills.
Ability to remain effective under pressure and manage high volumes of customer contact.
Self-motivated and positive in approach.
Professional, resilient, and customer-focused.
Tactful, patient, and empathetic.
Strong attention to detail and accuracy.
Calm and composed when handling challenging situations.
Eager to learn and develop new skills.
Accountable, persistent, and results-driven.
Passionate about supporting and developing others.
Confident using PCs and business systems.
Proficient in Microsoft Word, Excel, and Outlook.
Ready to make a difference? Join us as our Customer Service Advisor and help create a workplace where people thrive.
We believe in rewarding our people for their hard work and dedication. As our Customer Service Advisor, you'll enjoy:
Competitive Salary – Based on experience and skills
Annual Bonus Scheme – Recognising company performance
Pension Scheme – Helping you plan for your future
Healthcare Benefits – Access to employee assistance programs
Employee Discounts – On various products and services
Annual Leave – Take time to recharge with our holiday entitlement
We're not necessarily looking for the finished article. If you have a great attitude, a willingness to learn, and a passion for helping customers, we want to hear from you.
At SES Water, we value diversity of thought, background, and experience. We encourage everyone to bring their authentic selves to work and believe that different perspectives help us better serve our customers and communities.
Join us as we build a sustainable future and make a positive difference every day—one drop at a time.
If you require any support during the application process, please let us know.
