Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated Account Manager to join the team.
We are seeking a results-oriented, strategic, and experienced Account Manager. This role combines client-facing responsibilities with delivering exceptional service and foster strong, lasting relationships with our clients.
Responsibilities:
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Serve as a member for the Account Management team, setting clear goals and fostering collaboration to achieve KPIs.
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Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions.
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Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling.
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Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements.
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Report on Account Management performance and client satisfaction metrics, using data to identify areas for continuous improvement.
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Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products.
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Streamline workflows and internal processes to enhance team efficiency while ensuring data security, compliance, and accurate record-keeping.
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Monitor and optimise operational efficiency within the team, addressing bottlenecks and implementing solutions to improve outcomes.
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Provide market insights and competitive intelligence to leadership, contributing to strategic planning and product development initiatives.
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Previous experience of engaging with retail, food and beverage or hospitality sectors is a bonus.
Requirements
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Professional experience in a fintech, SaaS, or payment services company.
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Proven experience in Customer Success, Account Management, or Customer Operations.
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Strong interpersonal and communication skills, with the ability to build rapport with clients.
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Demonstrated problem-solving abilities, with a proactive and detail-oriented approach.
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Experience in a fast-paced environment, with the ability to manage multiple priorities.
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Proficiency in Google Workspace, Microsoft Office, and CRM software (HubSpot preferred).
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Flexible across time zones to support a global team.
Benefits
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Lead a dynamic and innovative team in a rapidly growing company globally
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Competitive salary and benefits package.
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Opportunities for career growth in leadership and strategy.
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Collaborative, inclusive environment where your contributions are recognised and valued.
