Please read before applying.
If you are applying with a generic CV and not meeting the essential criteria for the role, it is unlikely you will be shortlisted.
Please include in your application why you want to work as a Medical Receptionist at Glastonbury Surgery. Demonstrate to us why you want the job - generic CVs are not sufficient with a high number of applications.
We are seeking a professional, motivated, and compassionate Medical Receptionist to join our busy and friendly GP Surgery on a permanent contract for 25 hours a week.
The successful candidate will be the first point of contact for patients and visitors, providing a high-quality reception and administrative service to support the delivery of patient care.
This is a key role within the surgery and requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
You will be comfortable interacting with the public on the telephone and face to face with a professional and friendly approach.
The busy working environment and diverse role presents an opportunity for someone that is eager to learn and work effectively as part of a team. You will have a comprehensive induction with full training for the role.
Working Pattern - 25 hours a week
Wednesday: 8am – 1pm
Thursday: 8am – 6:30pm
Friday: 8am – 6:30pm
If you would like to discuss the opportunity or arrange an informal visit, please get in touch.
We look forward to receiving your application.
Please be aware, this advert may close early without notice if sufficient applications have been received.
What We Offer
- A supportive and welcoming working environment
- Flexible working arrangements
- An opportunity to work within a well-established practice with a strong team ethos
- Free parking, access to the NHS Pension scheme and no weekend working
Main duties of the job
- Provide a welcoming and professional reception service to patients and visitors.
- Manage appointment bookings, cancellations, and enquiries via telephone, online and in person.
- Process patient requests in accordance with practice protocols.
- Register new patients and maintain accurate patient records using the clinical system.
- Handle incoming and outgoing correspondence.
- Liaise with GPs, nurses, and other healthcare professionals to ensure smooth patient flow.
- Maintain strict confidentiality at all times in line with GDPR and NHS policies.
- Support the practice team with general administrative duties as required.
Qualifications
- GCSE grade 4 or above in English & Maths
Experience
- Previous experience in a receptionist, customer service, or administrative role.
- Excellent communication and interpersonal skills. Including telephone and written communication.
- Ability to work calmly under pressure in a busy environment.
- Good IT skills and experience using computerised systems.
- Strong organisational skills and attention to detail.
- Understanding of confidentiality and data protection principles.
- Ability to deal tactfully and empathetically with distressed or anxious patients and carers.
- Ability to cope with occasional exposure to frustrated/aggressive patient behaviour.
Personal Qualities
- Professional and empathetic manner.
- Motivated, reliable and punctual.
- Flexible and adaptable.
- Team-oriented with a positive attitude.
- Willing to learn new systems and work within procedures.
- Demonstrates an ability to respect and value the opinions of others.
- Ability to cope with occasional exposure to frustrated/aggressive behaviour.
Pay: £13.00 per hour
Benefits:
- Bereavement leave
- Company pension
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Work Location: In person
