POST: Employability Adviser
HOURS: 37.5 hours per week
LOCATION: Worthing (in person)
SALARY: £26,000 - £27,000 per annum
ANNUAL LEAVE: 25 days + 8 bank holiday days paid holiday
PRIMARY JOB FUNCTION
Our Employment Advisors are at the forefront of what we do. We are looking for people who are passionate about making a difference and supporting unemployed individuals back into work.
You will be the first point of contact for jobseekers who are using our service and an integral part of their journey. We are looking for energetic people who can inspire others and make a positive impact on our customers’ futures.
The purpose of the role is to help create opportunities for unemployed jobseekers and support them into sustainable employment. You will provide advice and guidance to support customers at different levels achieve their goals.
We are looking for people have experience of working in a customer focused targeted role, who have excellent coaching/influencing skills and the ability to show a high level of understanding and motivation.
RESPONSIBILITIES
- Provide information, advice and guidance to customers (jobseekers)
- Deliver support to develop the employability skills of customers, such as developing CVs, providing supported job search and helping in preparing for job interviews
- Manage a caseload of customers to ensure an effective level of activity is undertaken to progress into a positive outcome
- Inspire and motivate customers to achieve their goals
- Adhere to contractual customer service compliance standards to ensure all customers are receiving a consistent service
- Identify and recommend suitable job vacancies and training opportunities
- Identify customer barriers and provide advice and guidance
- Ensure Company compliance measures are met
- Maintain accurate records for each customer
- Achieve required performance expectations
- Work alongside the Employer Engagement Officers to meet the needs of customers and employers in the local area
- Liaise with employers directly to identify any employment opportunities
- Work closely with stakeholders in the area to identify new opportunities
This is an outline job description designed to give an overview of the responsibilities of the role. We expect the job holder will work flexibly, responding to organisational need and changes as they occur.
PERSON SPECIFICATION
Education, Qualification and Training
Essential
- Good standard of education with GCSE to grade C or equivalent minimum in English and Maths
- Evidence of continuing professional development (CPD) appropriate to the level and scope of the role
Desirable
- Relevant training or advice and guidance qualifications
Knowledge, Skills, Ability and Experience
Essential
- Knowledge of recruitment processes and the labour market
- Experience within a customer focused role
- Experience of working in a targeted environment
- Excellent administrative, planning and time management skills
- Excellent written and verbal communication skills
- The ability to demonstrate excellent influencing/mentoring skills
Desirable
- Previous experience of working in a Welfare to Work role
Attitude and Behaviours
Essential
- Flexible approach to change, innovation and progress in the work environment
- High standard of diplomacy, integrity and reliability
- An energetic approach to delivery
- Open minded and able to embrace change
- Willingness and ability to work occasional unsociable hours when required
- A positive assertive attitude to all aspects of work and development
- Professional, confident and compassionate approach to work
- Resilient with the ability to work under pressure
- Willingness to learn new skills and undertake further study related to role
- Confidence and self-awareness of own limitations and professional boundaries
Other
- You will require an Enhanced DBS Disclosure for this role, which the Company will pay for
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- Sick pay
- Store discount
Pay: £26,000.00-£27,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- Sick pay
- Store discount
Work Location: In person
