Do you want to work for an organisation that really makes a difference to people's lives?
Leeds Credit Union is a financial cooperative with 37,000 members that provides straightforward, affordable financial services. As a mutual we have no shareholders and always have the interests of our members at the heart of everything we do. The credit union prides itself on providing members with the most appropriate services based on their circumstances.
We're looking for a Member Operations Manager to lead our Loans and Branch teams, making sure every single member interaction; whether it's a loan application or a branch visit, is a good one.
This is a hands-on leadership role for someone who's led teams before, and who wants real ownership of how a lending and branch operation actually runs day to day.
What you'll be doing:
- Providing day-to-day leadership and line management to the Loans Team Lead and Branch Team Lead, setting the standard across both teams
- Driving strategic objectives into operational plans and targets for both teams.
- Owning performance - service levels, loan quality, complaints, member satisfaction, and knowing when to step in.
- Act as the operational escalation point for complex issues raised by the Team Leads.
- Keeping compliance and risk standards tight across lending and branch operations
- Partnering with our Member Services Manager, being jointly accountable for ensuring every member interaction, across branch, lending, and member services, is a positive one.
- Spotting better ways of doing things - and making them happen
- Coaching and developing your Team Leads
- Getting involved in projects that shape where we go next; new products, digital changes and more.
What we're looking for
- Proven experience managing managers or team leads with experience a regulated financial services environment is advantageous.
- Multi-site leadership experience along with a track record of hitting KPIs across multiple teams simultaneously.
- Someone who can build genuine credibility with compliance, audit, partners, and regulators.
- A leader who's as comfortable with a spreadsheet of KPIs as they are having a difficult conversation with a team member.
- Commercially sharp, but never at the expense of doing right by members.
What you'll get:
- A competitive salary, dependant on experience
- Enhanced annual leave
- Paid leave
- Development opportunities and real scope to share the future of LCU
- Wellbeing programme, covering mental health, physical health and financial wellbeing
Think you've got what it takes? Get in touch!
Job Types: Full-time, Part-time
Pay: £35,000.00-£40,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Sick pay
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Leeds LS1 2QB
