Job Title: Sales Progression Manager
Location: The Meadows, Camberley
Brand: LRG
Salary: Competitive Salary Package
About Us:
LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.
Job Summary and key responsibilities
The Sales Progression Manager is responsible for leading, influencing and improving the performance of multiple Sales Progression Teams across the business.
The role will have direct responsibility for managing a Sales Progression Team and will also provide leadership, direction and oversight to an additional team through its Team Leader/s.
Working closely with the Head of Sales Progression the Sales Progression Manager will be responsible for identifying performance trends, operational challenges and areas of risk, and for developing and implementing effective solutions to improve performance, efficiency and service delivery.
The role is focused on leadership, performance management, operational oversight, continuous improvement and strategic problem-solving.
Key Responsibilities:
Leading, managing, coaching and developing a Sales Progression team, while providing leadership, guidance and oversight to additional teams through Team Leaders
Working with the Head of Sales Progression and Team Leaders to achieve required prediction, pipeline conversion, performance and service targets
Monitoring team and departmental performance against agreed KPIs and SLAs, using data and management information to identify trends, risks, underperformance and opportunities for improvement
Identifying the root causes of operational and performance issues, developing practical and sustainable solutions, and overseeing their implementation and effectiveness
Ensuring consistent application of processes, standards and best practice across teams, brands and regions
Managing performance effectively through clear expectations, regular reviews, action planning and appropriate support to address underperformance
Coaching and developing Team Leaders and team members, identifying training and development needs, supporting succession planning and developing future leaders
Building effective relationships with Branch Managers, Regional Sales Directors (RSDs), Team Leaders and other key stakeholders, acting as an escalation point for complex operational and performance issues
Providing the Head of Sales Progression with clear insight and recommendations relating to performance, operational challenges, risks and opportunities
Leading and supporting departmental projects, growth initiatives, system changes and process improvements to improve efficiency, service delivery and transaction progression
Promoting a positive, accountable and high-performing culture, encouraging collaboration, knowledge sharing and continuous improvement across the department
Conducting and supporting staff appraisals, performance reviews and development conversations in line with company expectations
What are we looking for:
Strong leadership and people management skills, with experience of managing and developing teams within a high-volume operational environment
Experience of managing through Team Leaders or other people managers, with the ability to influence performance across multiple teams
Significant experience in sales progression and a strong understanding of the property industry and conveyancing process
Proven experience of managing performance against KPIs and SLAs, with the ability to analyse data and identify trends, risks and opportunities
Strong problem-solving and decision-making skills, with the ability to identify root causes and develop effective, practical solutions
Experience of driving continuous improvement, implementing change and improving processes and ways of working
Excellent communication, influencing and stakeholder management skills, with the ability to build effective relationships across multiple teams, brands and regions
Strong organisational and time management skills, with the ability to manage multiple priorities and competing demands effectively
Ability to coach, develop and motivate others, including Team Leaders and future leaders
Experience of supporting or leading projects, system changes or wider business initiatives desirable
What we can offer you:
Proven track record for career growth and advancement within the company
Market leading training and ongoing professional development
Supportive and collaborative team environment
Benefits:
Competitive base salary and Commission structure
Quarterly and yearly awards
Salary sacrifice pension scheme
Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year
LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.
