At IPRS Health, we're proud to be one of the UK's leading providers of physiotherapy and mental health services. We put people first-our patients, our clients, and our team. With a strong reputation for excellence and a commitment to compassionate care, our services make a meaningful difference in the lives of thousands every year.
We're looking for an enthusiastic Customer Service Advisor to join our dynamic and friendly Customer Service team.
This is a hybrid working role in our newly built Claydon premises, where you'll be the first point of contact for patients and clients-playing a vital role in their recovery journey.
You'll handle a mix of inbound and outbound calls, along with general administrative tasks.
What We're Looking For:
We're after individuals who are:
-
Friendly and professional, with an excellent telephone manner
-
Detail-oriented and highly organised
-
Driven by delivering excellent customer service
-
Ready to learn and grow within a fast-paced healthcare environment
Qualifications (any of the following):
-
GNVQ/NVQ Level 2 or equivalent
-
4 GCSEs (A-C), including English and Maths
-
Or, minimum of 2 years' customer service experience (or Contact Centre Professional certification)
Experience:
-
Customer service or contact centre experience
-
Comfort in engaging with medical professionals and patients
-
Competent using Microsoft Office and database systems
Skills:
-
Strong verbal and written communication
-
High attention to detail and accurate data entry
-
Excellent time management and prioritisation skills
-
Ability to work independently and as part of a supportive team
What You'll Get in Return:
At IPRS Health, we invest in your personal and professional development and reward your hard work with an excellent benefits package:
Salary: £26,436.84 per year (40 hours/week)-
Schedule: 8-hour shifts between 08:00 - 18:30, Monday-Friday, with some Saturday mornings (08:00-13:00)
-
33 days annual leave (inclusive of 8 bank holidays). Annual leave increases with service.
-
Option to purchase additional leave
-
Moving Day paid leave
-
Volunteering Day paid leave
-
Pension scheme
-
High street discounts & wellness perks
-
Free confidential Employee Assistance Programme (EAP)
-
Westfield Health cash plan & free eye tests
-
Free annual flu vaccinations
-
Free on-site parking
-
Refer-a-friend scheme (earn up to £1,500!)
Inclusivity Matters:
As a Disability Confident Committed employer, we're dedicated to making our recruitment process inclusive and accessible to all.
