Technical Services Manager
Contract: Professional Services, Production & Technology
Location: Bolton, BL5 1ED
Hours of work: 40
Contract Type: Permanent
We are seeking a Technical Services Manager to supervise and lead the Operations & Maintenance (O&M) team, providing overall direction, coordination and evaluation of site maintenance activities.
The successful candidate will be responsible for ensuring engineering and maintenance services are delivered safely, effectively and in line with organisational policies and applicable legislation.
Job Description
We are looking for an experienced technical services professional with strong people management capabilities and a solid understanding of building services engineering.
This role requires a hands-on leader who can manage maintenance operations, drive service performance and support compliance across critical facilities environments.
Key Responsibilities
- Supervise and lead the Operations & Maintenance (O&M) team.
- Manage day-to-day engineering and maintenance activities across site(s).
- Conduct appraisals, manage performance improvement plans and resolve employee issues.
- Ensure all planned preventative maintenance (PPM) and reactive work orders are completed within agreed timescales.
- Allocate maintenance tasks and work tickets effectively across the team.
- Monitor service delivery performance and maintain quality standards.
- Ensure compliance with statutory maintenance requirements and achieve PPM compliance targets of 95% to 100%.
- Support High Voltage (HV) shutdowns, critical electrical maintenance activities and contractor management, while producing operational and maintenance reports.
Professional and Personal Competencies/Qualifications
Qualifications & Technical Knowledge
- Vocational qualification in Electrical or Mechanical Engineering, or equivalent.
- Strong experience in Technical Services within a building services environment.
- Experience within Facilities Management, ideally in Financial Services, Manufacturing, Industrial or Healthcare environments.
- Strong understanding of electrical and mechanical building systems.
- Knowledge of Building Management Systems (BMS) and critical environments.
- Understanding of statutory compliance requirements and maintenance legislation.
- Previous people management experience.
Skills & Experience
- Strong problem-solving and decision-making skills.
- Excellent communication and stakeholder management abilities.
- Ability to read and interpret technical documentation, regulations and procedures.
- Competent in Microsoft Word and Excel.
- Ability to use maintenance tools, test equipment and engineering systems.
- Good analytical and numerical skills.
- Ability to work effectively under pressure within operational and critical environments.
- Willingness and capability to act as, or work towards becoming, the Senior Authorised Person (SAP) Electrical and LVAP/HVAP appointment for sites.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
To find out more about what we do go here - https://www.uk.issworld.com/
Work Location: In person
