Sales Operations Coordinator Overview
We are seeking a highly organised and proactive Sales Operations Coordinator to provide vital operational and administrative support to our specialist sales team. This role plays a key part in driving sales efficiency, ensuring seamless coordination of customer enquiries, quotations, supplier interactions, and order fulfilment activities.
Working closely with sales representatives, engineers, suppliers, and internal departments, you will help maintain the smooth running of day-to-day sales operations while delivering an excellent customer experience. Full training will be provided to support the successful candidate in developing the necessary product knowledge and system expertise.
We are looking for a positive and personable individual who enjoys building relationships and communicating with people. A professional telephone manner, strong interpersonal skills, and a proactive attitude are essential, along with a desire to contribute to a supportive and enjoyable team culture.
Key Responsibilities
- Coordinate and manage diaries for sales representatives, engineers, and delivery teams, ensuring efficient scheduling of appointments, meetings, installations, and follow-up activities.
- Prepare, process, and issue accurate customer quotations in line with pricing policies and commercial requirements.
- Maintain and update CRM systems, ensuring customer, prospect, and sales data remains accurate, complete, and up to date.
- Support lead management activities by following up on inbound and outbound enquiries and assisting with sales pipeline progression.
- Liaise with suppliers to obtain pricing, confirm product availability, and monitor delivery schedules.
- Raise and manage purchase and stock orders, ensuring accuracy and alignment with customer requirements.
- Track customer orders from quotation through to delivery, proactively identifying and resolving issues that may impact timescales or customer satisfaction.
- Prepare and maintain sales documentation, reports, and operational records to support business performance and decision-making.
- Collaborate with internal teams to ensure effective communication and smooth execution of customer orders and projects.
- Contribute to the continuous improvement of sales processes, systems, and administrative procedures.
Person Specification Essential Skills & Experience
- Strong organisational and administrative skills with the ability to prioritise workload effectively in a fast-paced environment.
- Excellent attention to detail and accuracy, particularly when handling quotations, orders, and customer records.
- Strong communication and interpersonal skills, with the confidence to engage professionally with customers, suppliers, and colleagues.
- Ability to manage multiple tasks, deadlines, and competing priorities simultaneously.
- Competent user of CRM systems and Microsoft Office applications.
- Proactive approach to problem-solving and task management.
- Ability to work independently while contributing positively to a collaborative team environment.
Desirable Skills & Experience
- Previous experience in a sales support, sales operations, customer service, or commercial administration role.
- Experience working with suppliers, purchasing processes, stock control, or order management.
- Familiarity with quotation systems, CRM platforms, and sales pipeline management.
Personal Attributes
- Friendly, approachable, and naturally positive in their interactions with others.
- Excellent telephone manner with the confidence to communicate professionally with customers, suppliers, and colleagues at all levels.
- Energetic and enthusiastic, bringing a positive contribution to team culture and morale.
- Highly organised, dependable, and detail-oriented.
- Proactive and solutions-focused, with a willingness to learn and develop.
- Customer-focused with a genuine desire to provide outstanding service and support.
- Strong team player who enjoys collaborating with others and building positive working relationships.
- Adaptable and comfortable working in a fast-paced, deadline-driven environment.
- Takes ownership of responsibilities and demonstrates accountability for delivering high-quality work.
Job Types: Full-time, Permanent
Pay: £26,500.00-£30,000.00 per year
Benefits:
- Employee discount
- Store discount
Ability to commute/relocate:
- Basildon, Essex: reliably commute or plan to relocate before starting work (required)
Experience:
- Sales: 3 years (required)
Work Location: In person
