Working as part of the Croydon showroom team, the Showroom Trade Consultant will deliver an excellent sales performance through providing the customer with exceptional service. They help deliver and grow the company’s brand at all levels. They deliver all set company procedures in line with the Operations Manual, and always promote and assist the company in achieving its goals and strategy. This Sales Consultant will be selling Bathrooms, Kitchens & other Group products.
Key skills and responsibilities of the job;
- To ensure the customer base is updated and aware of all enquiry points, contact names, and methods of operation to meet their requirements.
- To ensure you are familiar with all personnel working within the client’s business, and that they are familiar with the Porcelanosa brand and image.
- To be fully conversant with the complete range and technical specifications of our products in order to facilitate suitable procurement solutions to meet the customer’s needs.
- Ensure all local bespoke developers, small bespoke builders, contractors and project management companies receive regular contact with you or other appropriate members of Porcelanosa to ensure they are provided with up to date specifications and prices lists.
- To develop and encourage existing and perspective customers to purchase Porcelanosa products in preference to our competitors based on our product quality, unique solutions and service.
- To introduce all new products and services offered by Porcelanosa in line with the current business strategy.
- To liaise with all levels of staff within the Company to ensure Customer expectations and service levels are achieved.
- To be aware of market trends as well as competitors’ activities, product ranges, strengths and weaknesses.
- To maintain clear and accurate reporting procedures regarding all business activities and ensure all communications are submitted in a timely fashion.
- Ambitious to accomplish set sales targets, aiming to exceed both the monthly and annual sales target..
Commercial Focus:
- To deliver store sales in line with targets
- To actively sell and promote the company’s products at all times
- To excel at delivering and growing the brand in the stores local market place
Product Presentation:
- To ensure that you always have up to date knowledge of all products
- To deliver at all times the highest level of standards across the store
- To deliver the best possible customer experience through driving product standards
