MAZLUM LONDON 1924
General Manager – Premium Confectioner, Café & Retail
Location: Knightsbridge, London
Company: Mazlum London Limited
About Us
Founded in 1924, Mazlum is a fourth-generation family business renowned for its handcrafted chocolates, Turkish delight, artisan desserts and premium café experience.
Following the successful launch of our flagship store in Knightsbridge, London, we are looking for an exceptional General Manager to lead our operations and support the next phase of our growth.
This is not a desk-based management role. We are looking for a disciplined, hands-on leader who enjoys being on the shop floor, leading by example, maintaining the highest operational standards and taking full ownership of the business.
This position is for someone who is prepared to work alongside the team during the busiest trading periods, embraces operational excellence, and is committed to delivering exceptional standards every single day.
Key Responsibilities
- Take full responsibility for the day-to-day operation of the business.
- Lead and manage both Front of House and Back of House teams.
- Recruit, train, develop and performance-manage employees.
- Deliver an outstanding customer experience at all times.
- Manage staff rotas and maximise labour productivity.
- Oversee stock control, ordering and waste management.
- Ensure full compliance with food safety, hygiene and Health & Safety regulations.
- Drive sales, profitability and operational performance.
- Monitor KPIs and implement continuous improvements.
- Handle customer feedback and complaints professionally.
- Work closely with the business owners to support the continued growth of the brand.
What We’re Looking For
- A minimum of 5 years’ experience as a General Manager within a premium restaurant, café or hospitality business.
- Experience managing teams of 20 or more employees.
- Strong commercial awareness with experience managing P&L, budgets and operational performance.
- Excellent leadership, communication and people management skills.
- Proven experience in recruitment, training and performance management.
- Ability to thrive in a fast-paced environment.
- Strong organisational and planning skills.
- The legal right to work in the United Kingdom.
The Leader We Want
We are looking for someone who:
- Treats the business as if it were their own.
- Never compromises on discipline or operational standards.
- Has the confidence to make difficult decisions when required.
- Leads by example and inspires their team.
- Is highly results-driven and commercially minded.
- Places customer satisfaction at the heart of everything they do.
- Performs exceptionally well under pressure.
- Has excellent attention to detail.
- Demonstrates integrity, accountability and strong leadership.
What We Offer
- Competitive salary based on experience.
- Performance-related bonus.
- Excellent career development opportunities within a growing international premium brand.
- Staff discount.
- The opportunity to play a key leadership role in the continued growth of a prestigious family business established in 1924.
Salary
£48,000 – £54,000 per annum + Performance Bonus
Salary will be determined based on experience and qualifications.
How to Apply
Please submit your up-to-date CV together with a short cover letter explaining why you believe you are the right person to lead Mazlum London and the value you would bring to our business.
Pay: £48,000.00-£54,000.00 per year
Work Location: In person
