Are you ready to join a dynamic and ambitious team where innovation, integrity and impact genuinely matter?
Fresh Start Waste Services is a fast-growing, family-run recycling and waste management company proudly serving the North West since 2005. We combine the professionalism and investment of a major operator with the friendly, down-to-earth culture of a family-run business and we are proud to have been officially recognised as a “Great Place To Work” in both 2025 and 2026.
We are proud to be:
Great Place To Work Certified A Real Living Wage Employer Age Friendly Employer
What You’ll Get
- Medicash Healthcare Scheme (after 6 months)
- Company pension scheme
- Birthday automatically off every year as additional annual leave
- Cycle To Work Scheme
- Annual Christmas celebrations and company events
- Recommend A Friend bonus opportunities
- Rewards for recommending businesses to Fresh Start Waste Services
- Additional incentives linked to customer Trustpilot and Google reviews
- Ongoing training and development opportunities
- Opportunities for training and progression within a rapidly growing company
- Supportive management team and friendly working environment
Medicash Healthcare Scheme – Available After 6 Months
One of the benefits we’re especially proud of is our Medicash healthcare scheme, helping employees claim money back towards everyday healthcare costs including:
- Dental treatment
- Eye tests and glasses
- Physiotherapy
- Alternative therapies
- Virtual GP services
- Mental wellbeing support
It’s a benefit that genuinely helps employees and their families while reducing the financial pressure of everyday healthcare costs.
The Role
We are looking for experienced customer services representatives that have a passion for customer service, and understand the impact environmentally friendly waste solutions have on the environment.
Job Description
- Deliver exceptional Customer service 100% of the time when engaging with Customers, via telephone, email and web-based portals, in a timely manner.
- Deal with enquiries to resolve any service issues or complaints and ensuring this is recorded on the CRM.
- Identify repetition of service failures and take ownership by engaging with Customers and internal colleagues to find workable solutions to permanently resolve the issue and oversee the implementation.
- Escalate Customer service issues as and when required to the Transport Supervisor or Senior Customer Service Supervisor.
- Provide timely updates to the Customers of the outcome to any investigations and request any associated credits, where required.
- Action Customers service requests for ad-hoc / non-permanent changes.
- Ensure Customer Service objectives & targets are actively managed on a day to day basis.
- Provide support where possible to Query Resolution or Admins Support, where workload demands require assistance.
***STRICTLY NO AGENCIES***
About Fresh Start
We are Trusted, Compliant, Sustainable and Loved. Operating 7 days a week across the North West, we continue to invest heavily into our people, fleet, technology and recycling infrastructure. We operate our own Materials Recovery Facility and continue to invest ahead of changing legislation such as Simpler Recycling, helping position Fresh Start at the forefront of the industry.
We are approved suppliers to Crown Commercial Services and NHS Shared Business Services and remain committed to investing into sustainability, recycling innovation and long-term environmental improvement. We are also proud to partner with organisations such as the app Too Good To Go to help reduce unnecessary waste.
We are proud to be:
Great Place To Work certified • A Real Living Wage Employer • Age Friendly Employer
Job Type: Full-time
Pay: £27,585.00 per year
Ability to commute/relocate:
- Manchester M29 7JU: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (required)
Work Location: In person
