Contract type
Permanent
Location
Barton Marina
Hours
37.5 hours Various shifts across 7 days
Annual salary
£29,542.50 (Retail Band E)
Last day to apply
28/06/2026
This is an exciting opportunity to lead and shape a brand-new hospitality venture for St Giles Hospice. As we launch our first licensed café and hospitality space, we are looking for an energetic, commercially minded and passionate Food & Beverage Manager to help create a welcoming destination for our local community.
This is far more than a traditional café role. Alongside delivering an outstanding food and beverage offer, this role will play a key part in developing a vibrant social space with future opportunities for events, community activities, private hire and evening hospitality experiences.
The successful candidate will be responsible for managing food preparation, ordering, stock control, operational compliance and team leadership whilst creating a welcoming and community focused hospitality environment that delivers strong commercial performance and exceptional service standards. Lead the day-to-day operation of the café, driving high standards, exceptional customer experience, strong financial performance and a positive team culture across paid staff and volunteers. As a new venture, this is a unique opportunity for someone who is excited by innovation, creativity and the chance to build something special from the very beginning whilst supporting the vital work of St Giles Hospice.
Qualifications
Essential
· Level 3 Food Safety and Hygiene Certificate
· Allergen Awareness Certification
· GCSE Grade C/4 or above in English and Maths or equivalent qualification.
· Personal Licence holder qualification
· Supervisory or management qualification
· First Aid qualification
Desirable
· Health and safety qualification
· Hospitality, catering or customer service-related qualification
· Ability to undertake mandatory training relevant to the role.
Knowledge and experience
Essential
· Experience working within a hospitality, café, food service or licensed environment.
· Experience preparing and serving food within a customer facing environment.
· Experience managing stock ordering, stock control and supplier relationships.
· Experience overseeing food hygiene and kitchen standards.
· Understanding of allergen management and food safety legislation.
· Experience supervising or managing teams within a customer facing environment.
· Experience delivering high standards of customer service.
· Experience managing day to day operations within a fast-paced environment.
· Understanding of food hygiene, health & safety and compliance requirements.
· Experience handling cash, stock control and ordering processes.
· Experience managing competing priorities and problem solving effectively.
· Experience building positive working relationships with colleagues, customers and stakeholders.
· Experience managing licensed premises.
Desirable
· Experience supporting menu development and seasonal food offers.
· Experience working within fresh food or licensed environment
· Experience working with or leading volunteers.
· Experience supporting hospitality events or functions.
· Experience opening or developing a new hospitality venue or concept.
· Experience analysing sales performance and identifying commercial opportunities.
· Experience using EPOS or hospitality systems.
Values
· Exhibits our hospice values and behaviours
Skills
Essential
· Ability to prepare and service food to a high standard.
· Ability to manage food ordering, stock rotation and wastage effectively.
· Strong leadership and team management skills.
· Excellent communication and interpersonal skills.
· Ability to motivate, support and develop others.
· Strong organisational and time management skills.
· Ability to work collaboratively across teams and departments.
· Good problem solving and decision making skills.
· Ability to remain calm and effective under pressure.
· Strong customer service skills with a positive and welcoming approach.
· Ability to maintain high operational and presentation standards.
· Competent IT skills including emails, and Microsoft systems.
Desirable
· Menu planning or food development skills
· Knowledge of hospitality gross profit margins and cost control.
· Ability to analyse sales and performance data.
· Experience planning rotas and managing staffing levels.
· Event coordination or hospitality planning skills.
· Training and coaching skills.
Personal Attributes
· Passionate about delivering excellent customer experience.
· Energetic, proactive and positive approach to work
· Commitment to the values of St Giles Hospice.
· Takes pride in maintaining high standards.
· Creative and open to new ideas and innovation.
· Trustworthy, professional and reliable.
· Inclusive and approachable leadership style.
· Flexible and adaptable approach to business needs.
· Ability to work with empathy, compassion and sensitivity.
· Strong sense of accountability and ownership.
· Enthusiasm for developing new ideas and experiences.
· Confident networking and building local relationships.
Other requirements
· Eligibility to work in the UK
· Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Pay: £29,542.50 per year
Benefits:
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Life insurance
- Sick pay
Ability to commute/relocate:
- Burton-On-Trent DE13 8AS: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
