At the Healthcare Management Trust, we are passionate about delivering innovative, high-quality health and social care services.
Our vision is “to be the most innovative and best quality provider of niche health and social care services.”
Our purpose is simple: “to make every contact count, ensuring every resident and patient receives the best possible experience and outcome.”
Our people and the individuals we care for are at the heart of everything we do. We believe in collaboration, compassionate care and doing the right thing for our patients, residents and colleagues.
Our values guide everything we do:
- Caring
- Enterprising
- Resourceful
- Authentic
- Accountable
We are now looking for an Outpatients Administrator to join our team and provide high-quality patient facing administrative support across our Outpatient and Pre-Assessment services.
About the role
As an Administration Clerk, you will play an important role in ensuring our outpatient and pre-assessment services run smoothly and that patients receive a professional, efficient and compassionate experience from their first point of contact.
You will work closely with consultants, nurses, health professionals and other hospital teams, providing accurate and timely administrative support across a busy clinical environment.
This is a varied role that would suit someone who is highly organised, approachable, confident using IT systems and committed to providing excellent customer service.
Key responsibilities
Your responsibilities will include:
- Managing consultant, pre-operative and other health professional clinic diaries, including creating and rearranging clinics using CC8.
- Reviewing and semi-triaging inpatient booking forms to establish the appropriate type of pre-assessment required.
- Offering and scheduling appointments for both NHS and private patients, ensuring patient information is accurate and complete.
- Taking payments where required.
- Preparing appropriate documentation for pre-assessment, cosmetic and urology appointments.
- Maintaining and managing relevant stock.
- Responding to incoming patient and departmental queries and escalating these to the appropriate team when necessary.
- Creating patient episodes of care on CC8, identifying, confirming and correcting information as required.
- Providing administrative support to consultants and nursing staff.
- Working effectively in a busy patient facing environment, using sound judgement and decision-making skills to respond appropriately to changing demands.
- Liaising with other hospital departments regarding patient admissions and discharges.
- Ensuring patient notes are appropriately tracked in line with patient movement.
What we’re looking for
We are looking for someone who is organised, reliable and able to work confidently in a busy healthcare environment.
Essential
- Previous experience in administration and data inputting.
- Strong organisational and time-management skills.
- Excellent communication and customer service skills.
- Experience using Microsoft Word and Excel.
- Ability to work independently and as part of a wider team.
- A professional, caring and patient-focused approach.
- Ability to prioritise tasks and respond positively to changing demands.
Desirable
- Previous experience working within a healthcare or hospital environment.
- Knowledge or experience of medical terminology.
- Experience using clinical or patient administration systems, particularly CC8.
Why join us?
At the Healthcare Management Trust, we believe that every member of our team has an important part to play in delivering outstanding patient experiences.
You will join an organisation that values compassion, collaboration, innovation and individuality, where we encourage our people to bring their authentic selves to work.
If you are an organised and motivated administrator who enjoys working with people and wants to make a genuine difference within a healthcare setting, we would love to hear from you.
Every contact counts — and yours could make a difference.
Apply today
If you feel you have the skills, experience and values we are looking for, we encourage you to apply for the position of Outpatients Administrator
Pay: £24,882.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
Application question(s):
- Do you have administration experience working in an healthcare or hospital environment?
Work Location: In person
