Job Summary
Passion4hair is an independent, growing, family-owned business working within the professional hairdressing industry.
We are looking for a commercially minded, proactive and naturally engaging person to join us in a new Partner Growth & Engagement role.
This is not traditional telesales, and it is not a corporate account-management job.
We are looking for someone who enjoys building relationships, spotting opportunities, taking initiative and seeing things through.
Someone who is comfortable working in a growing independent business where ideas move quickly, people work closely together and your contribution is visible.
You will work closely with our Marketing & Commercial team, helping turn opportunities into stronger partner relationships, new business and commercial growth.
Duties
- Your role will include:
- Following up new leads, enquiries and campaign responses
The role is about being proactive rather than reactive.
- Speaking with potential new salon and stylist partners and helping them understand how Passion4hair can support their business
- Proactively engaging with existing customers to strengthen relationships and identify growth opportunities
- Reconnecting with customers who have become less active
- Supporting new product launches and commercial campaigns
- Working closely with the Marketing & Commercial team to make sure opportunities are properly followed through
- Engaging with customers through phone, email and social media
- Supporting salons and stylists with relevant Academy and education opportunities
- Helping customers understand our wider Partner Salon and #SalonLove opportunities
- Sharing customer feedback, objections and opportunities with the wider team
- Using our CRM and technology to manage opportunities and make sure important conversations do not get lost
- Following things through from first conversation to commercial outcome
Technology supports you
We want technology to handle as much of the repetitive administration as possible.
Our systems are being developed to help identify and prioritise opportunities such as:
A new lead → A campaign response → A customer who has gone quiet → A launch opportunity → An Academy attendee → A potential new partner
The technology helps organise the opportunity.
You focus on the human part:
Who we think will thrive here
This role could be a great fit for someone who:
- Is confident and comfortable speaking with people
- Has natural commercial instinct
- Enjoys building genuine relationships
- Is proactive and does not wait to be told what to do
- Spots opportunities and follows them through
- Is comfortable picking up the phone, emailing and engaging through social media
- Is curious and asks good questions
- Is organised and takes ownership of their work
- Enjoys learning and developing
- Is comfortable working with technology and CRM systems
- Likes the energy and pace of a smaller, growing business
- Wants to make a visible difference
Qualifications
Experience in sales, account development, customer service or the professional hair and beauty industry would be useful, but we are equally interested in attitude, hunger, communication skills and commercial curiosity.
The role will also include a performance-related bonus structure linked to commercial outcomes such as customer growth, new business, reactivation and agreed business priorities.
Pay: £14.00-£14.50 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
