Clerical Officer (Front of House)
Band 2 | Administration Services, Acute & Diagnostic Directorate Location: DGRI / MHTC
We are looking to recruit a motivated and enthusiastic Clerical Officer to join our Front of House Administration Services team.
This is a key role supporting the day-to-day running of reception services across a range of clinical areas. You will be the first point of contact for patients, visitors and staff, providing a professional and welcoming service while ensuring accurate and timely handling of patient information to support clinical teams.
Key responsibilities include:
Managing telephone and face-to-face enquiries at reception
Booking appointments, admissions and clinics
Supporting clinical teams with administrative and data input tasks
Preparing and maintaining patient documentation and electronic records
Coordinating communication across departments and supporting patient flow
About you:
Strong communication and interpersonal skills
Good IT skills with attention to detail and accuracy
Ability to prioritise workload and work in a busy environment
A flexible and team-focused approach with a “can do” attitude
Previous administrative or reception experience is desirable.
Why join us?
You will be joining a supportive team where you can develop your skills and contribute directly to delivering high-quality patient care within NHS Dumfries & Galloway.
We are looking for an enthusiastic and motivated individual to join NHS Dumfries and Galloway’s Acute & Diagnostic Administration team as a Clerical Officer within our Front of House service, based at Dumfries and Galloway Royal Infirmary (DGRI) / Mountainhall Treatment Centre (MHTC).
As a Clerical Officer, you will play a vital role in delivering high-quality clerical and administrative support across multiple areas, including:
DGRI: Main Reception, Orthopaedics, Outpatients, Oncology, Day Surgery Unit, and Wards
MHTC: Bay 3 and Ophthalmology Theatres
Your responsibilities will include:
Providing reception, administrative, and clerical support in designated areas
Working closely with clinical teams to ensure accurate and timely completion of documentation, including discharge paperwork and electronic case notes
Supporting service objectives by assisting in various areas as required
What We’re Looking For The ideal candidate will be:
A team player with a flexible, “can-do” attitude
Organised and detail-oriented, with strong communication skills
Self-motivated, enthusiastic, and committed to delivering excellent service
Additional Information
Full support will be provided by colleagues, Team Leaders, and Administration Services Managers
PVG clearance is required for this post
Shortlisted candidates must attend an in-person interview
For informal enquiries please contact Julie McAughtrie at [email protected]
