Position: People Coordinator
Reports to: People Partner
Location: Head Office - London, UK (miniumum of 3 days per week in the office)
Looking to grow your career in a People Team?
Zizzi is a nationwide restaurant group with 134 sites employing 3200 people up and down the country. This role is a great opportunity to work in a fast paced hospitality environment where you'll take ownership of key People processes, reporting and compliance activities while developing your expertise across the wider People function.
The HR team consists of 6 people including this role and sits within the wider People Team of 13, which includes the Training Team and our Internal Communications Team too.
As our People Coordinator, you'll play an important role in delivering excellent People support across the business. You'll take ownership of key People processes, employee relations, reporting and compliance activities while supporting managers to deliver practical HR solutions.
This role is ideal for someone with previous HR experience who is looking to broaden their generalist knowledge within a busy hospitality environment.
Purpose of role
The People Coordinator plays a key role in the effective day-to-day delivery of our People operations. Taking ownership of core People processes, data and reporting, the role helps ensure our restaurants and managers receive accurate, timely and practical People support.
You'll work closely with restaurant managers, Payroll and the wider People Team to resolve issues, improve processes and ensure an excellent colleague experience. You will also use data and insight to identify trends and opportunities to improve how we work.
Key Accountabilities
- Manage People administration across the employee lifecycle, maintaining accurate employee records, ensuring compliance with company policies and statutory requirements, and acting as a key point of contact for People queries.
- Produce and analyse People data and reporting, using HR systems and Excel to provide insights, identify trends and risks, and support operational and business decision-making.
- Support and coordinate People processes, including payroll, Right to Work, family leave, engagement initiatives, talent tracking and low to medium complexity employee relations cases, escalating where appropriate.
- Drive continuous improvement by reviewing People processes, identifying opportunities to enhance efficiency and the colleague experience, and providing project support across the wider People Team.
Key Behaviours
- Builds positive and effective working relationships with managers, colleagues and stakeholders across the business.
- Takes ownership of work, demonstrating accountability and following through on commitments.
- Uses data and insight to inform decisions and identify opportunities for improvement.
- Communicates confidently and professionally, handling sensitive and confidential matters with discretion.
- Demonstrates sound judgement when managing employee relations issues and balancing business and colleague needs.
- Proactively identifies opportunities to improve People processes, systems and the colleague experience.
- Works collaboratively across the wider People Team and supports colleagues to achieve shared objectives.
- Remains adaptable and solutions-focused, responding positively to changing priorities in a fast-paced environment.
- Demonstrates a continuous improvement mindset, seeking ways to simplify processes and improve efficiency and accuracy.
Knowledge & Skills
Essential
- HR degree or CIPD Level 5 qualification (or working towards CIPD Level 5).
- Previous experience in a generalist HR or People Coordinator role.
- Experience managing a range of employee relations cases, including absence, disciplinary, grievance and performance matters.
- Experience using HR systems to maintain employee records, process changes and produce reports.
- Strong Excel skills, including data analysis, reporting and identifying trends.
- Ability to interpret People data and provide insights to support operational decision-making.
- Excellent communication and stakeholder management skills, with the ability to build credibility at all levels.
- Strong planning and organisational skills, with the ability to manage competing priorities and meet deadlines.
Desirable
- Experience working within hospitality, retail or another fast-paced operational environment.
- Experience using Fourth HR, ATS or similar HRIS platforms.
- Experience supporting or leading process improvement initiatives.
Zizzi Values
Growth - You aim to be better than yesterday. We're on a constant journey to be better, so we seek growth as a team, in our business and in ways we contribute to the world.
Individuality - You celebrate the differences. We take pride in what makes us special, and encourage everyone to be the best version of themselves whoever they are.
Drive - You make it happen. We adapt to the challenges of today, avoiding cutting corners, and motivate everyone to strive for more.
Togetherness - You want to be part of more. We always have each others backs, embracing the challenges as much as the great times.
Fun - You enjoy the everyday. As much as we take our goals seriously, we don't take ourselves seriously.
Benefits
- Up to 10% performance related bonus potential
- 25 days annual holiday
- Pension contribution
- 50% off in Zizzi, ASK Italian, Coco di Mama and Dave's Hot Chicken with 25% discount for your friends and family.
- Life Assurance and Income Protection insurance
- Employee wellbeing programme with access to GPs and wellbeing support
- Stream - opportunity to access wages in advance
- Cycle to work scheme
- Eyecare vouchers
- Enhanced maternity and paternity leave
- Interest free travel loan
- Make the most of your time off work with discounts on cinema tickets, travel websites and big brands available
