Start Date: 15 Jul 2026
As a deli Assistant you will be responsible for delivering exceptional customer service while assisting with food preparation, product display, and maintaining a clean and hygienic deli department. You will play a vital role in enhancing our customers experience in our shop and ensuring they enjoy high quality deli products.
Key Responsibilities
Customer Service
Greet and serve customers with a friendly and attentive manner. Assist customers in choosing deli items and provide information about products and services including ingredients, allergens and cooking and storage instructions. Handle customer inquiries, orders and special requests effectively and efficiently. You will be familiar with the Allergen folder and know where to find any information requested by the customer. Ensure the customer always comes first.
Food Preparation
Prepare deli products, cutting cheese, slicing cold cuts, package and label food for retail. Maintain food quality and freshness standards, ensure all food products are labelled accurately. You will complete the necessary training courses to ensure compliance with food safety standards and regulations are maintained.
Daily compliance records
You will be responsible for carrying out the relevant checks and a daily basis in a timely manner. Temperature checks, goods inwards and cleaning lists and all monitored digitally and should be completed in the time frames stated.
Product Display
Arrange deli products attractively in the fridges and ensure stock rotation is carried out to maintain freshness. Monitor stock levels and restock when necessary. Ensure product dates are correctly recorded in the correct date diaries and products are removed when they reach expiry date.
Deli Merchandising
Collaborate with Deli Manager and Farm Shop managers on product merchandising and promotions. Refresh displays regularly and adapt for seasonal changes. Keep displays clean and fully stocked.
Cleanliness and Hygiene
Maintain a clean and sanitise deli area, including workstations, displays and equipment. Follow food safety and hygiene procedures at all times to ensure food safety standards are met. You will be responsible for ensure your own personal hygiene standards are met. You will be smartly presented, hair tied back if necessary, hands washed regularly and no loose jewellery, false nails or lashes that pose a risk to the food.
Stock Management
Assist in monitoring stock levels and inventory. Notify the management team of low stock or fast selling items. Participate in regular stock counts and keep the stock rooms, fridges and freezers and a clean and organised state. You will help when deliveries arrive, carry out the necessary temperature and quality checks and check off and store the products correctly.
Food waste Reduction
Minimise food waste by managing rotation of products, making use of promotions to move slow sellers and repurposing surplus items in creative ways.
Product Knowledge
Stay informed about all deli products including origin, taste and preparation methods. Share this knowledge with customers and colleagues to enhance the overall experience. Share ideas of recipes, new product suggestions or display methods. Innovation and creativity are encouraged.
Team Collaboration
Work collaboratively with the deli team and other store departments to ensure smooth operations and excellent customer service. Familiarise yourself with other departments layouts and stock in order to help customers more effectively. Communicate effectively with colleagues and managers.
Additional Duties
- Must be flexible to work weekends and across various sites within Cheshire
Come and join our award willing team. Apply today!
