As a key member of our experienced and successful Cargo Sales team, you will provide vital inside sales support to our field-based Account Managers while helping to drive growth across our SME customer portfolio. Through proactive customer engagement, you will manage both ad hoc and ongoing rate and capacity requests, ensuring a high level of service and customer satisfaction. You will work closely with a broad range of internal stakeholders, including Customer Service, Capacity Management, Revenue Management, and Operations, to deliver effective solutions for our customers and support overall business objectives. In addition, you will provide ongoing support to our Cargo GSA partners, ensuring the efficient management of pricing and capacity requests through London Heathrow (LHR). By building strong relationships and maintaining effective communication, you will help maximise load factors, optimise revenue performance, and maintain operational reliability across the network.
